NG
Nileen G

1 reviews | Active since Apr 2012

05 Jun 2020, 15:05

Life's good...fat chance!

Beyond annoyed with the **** poor customer service at LG. We followed the correct process to report our brand new faulty dishwasher nearly 3 weeks ago. Now it's a constant battle to get feedback and a course of action.

We have spent a ton of money on LG products recently, which I now regret. Rather buy another brand, LG is not living up to its customer promise.

0
Replies (2)
LG Electronics
LG Electronics's reply05 Jun 2020, 21:32
Official
Good Evening,

My name is Reuben from LG Customer Care.

Thank you for your query.

Let me begin by sincerely apologizing for the poor service you have been experiencing.

I would like to assure you that i will ensure that your query is resolved and that you are ultimately satisfied with no regrets.

Please may you provide me with the following information:

Model Number:

Serial Number:

Exact Date of Purchase:

Proof of purchase:

Mobile Number:

Surname:

Physical Address:

Fault:

Name of the Store:

Store Clerk:

Store Contact Number:

Please email the following information to my email address:

reuben.thodlana@lgepartnercom

Warmest Regards
LG Customer Care

LG Electronics
LG Electronics's reply05 Jun 2020, 21:33
Official
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