MC
Mostert C
1 reviews | Active since Mar 2010
26 May 2021, 12:46
LG's poor support to my friend led me to rather buy a Samsung washing machine.
I needed a new top loader washing machine. After visiting Makro, decided on a LG. However, when discussing it with my wife, she highlighted all the problems a friend of ours have with his LG Dishwasher who's shelves started to rust badly after only a few years. LG just said "sorry, warranty expired" and do not respond to support requests. Well, in the end I can't buy a new LG washing machine that will likely start to rust just after the warranty expired and with no support from LG to solve a problem.
Decided to buy a Samsung instead - more expensive, but rather not taking risks with LG's poor support.
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Replies (2)
LG Electronics's replyOfficial
26 May 2021, 13:18Good day, my name is Reuben from LG Customer Care, thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
LG Electronics's reply26 May 2021, 13:18
Official
Good day, my name is Reuben from LG Customer Care, thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
MC
Mostert C's updateReviewer Update
29 Jun 2021, 08:09Hi Reuben, just thought to let you know that after a month, no one from LG has contacted me yet!
MC
Mostert C's update29 Jun 2021, 08:09
Reviewer Update
Hi Reuben, just thought to let you know that after a month, no one from LG has contacted me yet!