1 reviews | Active since Aug 2015
LGE Brand New Washing Machine Broken
I bought a new LGE washing machine and it didn't work from the first wash. I reported it and the technician came out 4 times to try and fix it. After numerous calls it's 3 months later and I still don't have a machine.<br> Their solution was either money back or a new machine. I said a new machine and then it turned out they didn't have stock so I had to wait till September. I then said that's not good enough, they then said I can go and get another machine from Silverlakes. This means I have to go and hire a vechicle to take the broken machine to the store and go through all the trouble of bringing a new one home and installing again. This morning I called and was firmly informed by Patricia Brooks that I am being difficult and that they did all they could to help.<br> Seriously????<br> What happened to customer service? After the last conversation I was told Mr Sing will be in contact and I even asked for his email address. Email address doesn't work and no call.<br> Please don't buy LGE because if it's faulty from day one LGE is definately not going to repair it and it will become your problem to fix<br> Absolutely shocking!!!
We have noted your concern. Thank you for bringing this matter to our attention. We have escalated the matter to our service dept and feedback will be provided to you soon.
Kind Regards.
LG Customer Care.
We have noted your concern. Thank you for bringing this matter to our attention. We have escalated the matter to our service dept and feedback will be provided to you soon.
Kind Regards.
LG Customer Care.
