LG will ignore you, like you are nothing!

Good day,

The update for your complaint on the system reads as follows:

"Customer was called and advise to book the unit in  with a repair centre. there is no booking on the system and unit is out of warranty. Warranty card clearly states that unit is covered for 2 years only".

What province do you reside in?

I understand your frustration. The facts are as follows, the factory and manufacturing department have not released any report nor found any defect in this particular model, so there is no design flaw at all. What you're referring to as a design flaw is merely a part replacement that needs to occur as parts have a life span. It is incorrect to assume that the life span of a part depends solely on the wear and tear of it, other causes range from correct storage, exposure to moisture, dust as well as temperature. 

LG's  warranty is calculated from the date of purchase on your invoice and not according to how many times an item is used, so that is why an attempt in conveying the terms and conditions of the warranty was made.

Your contact number is listed on your account, the number ending in six, three, two, nine! Along with the email beginning with sammydee. On face book your query is under the name Toni Smit. where you posted the exact same query. 

The repair center in Cape Town is LGs official repair center.

Would you like someone to call you to explain this telephonically,? If so please provide an alternative contact number if the one listed on your account is incorrect.

Or would you like me to escalate your claim that you were not called and informed of the complaints departments resolution? 

No, that is not what has been said. The factory and manufacturing departments function under strict protocols and continually monitor LG products in order to ensure customer  safety and satisfaction. If there was a design fault found they would have filed an official report and taken the necessary steps to resolve that issue, as per their mandate to provide quality products to its consumers, as well as the parameters set out in the CPA regarding product liability issues. Unfortunately LG does not base their reports on the amount of complaints on Google but does have a more in depth and involved process of determining possible issues with their products which include physically assessing the product. All those 'unhappy' customers would be advised to seek out their nearest official LG repair agent in order for their item to be repaired.

Thank you, your concerns are noted.

Warmest Regards
LG Customer Care

Thank you.

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