LG washing machines rust from the inside due to a manu fault : zero responsibility taken by LG

My washing machine, only a mere 5 years old is internal rust to the point that it looks like it has been lying at the bottom of the ocean. The drum rubber also needs to be replaced for the 2nd time in 5 years. I have then had to replace 2 x values. My other machine, a SAMSUNG, which is 12 years old has never had one component replaced and most certainly has not rusted. The response from the agent at LG is laughable! They DO NOT cover rust yet , their washing machines (oh the irony) rust internally! Clearly this is a manufacturer fault and one which must be addressed by LG yet, I have to deal with a nonsensical response such as the one below. Shocking service , shocking product quality, shocking neglect of TCF.

Date : 29/12/2023

Dear Chantal Pollacchi,,

Thank you for contacting L G Electronics

The L G Policy is that rust is not covered by the L G Warranty Policy , and this unit s five years old , and the rusted component's can be replaced but you would need to pay the technicians call out fee and for the replacement parts .

In terms of any refund for the repair completed by the technician Gabriel RNU*** for the out of warranty emergency repair which could have been declined for this service , before the repair was completed and can not be refunded .

It was my pleasure assisting you, please feel free to rate my services on the link that will be sent through to you in order for us to improve our service Please contact us should you have any more queries regarding our product and service

Enjoy your day further

Kind Regards

L G Customer Service