LG washing machine motor warranty is ****!!!

Good day In 2012 I bought an LG washing machine which had a 2year warranty and 10years for a Motor. In January 2018 we had a problem with the machine and got a technician to fix the machine and they find out that the problem was with the Motor. The technician advised us to call LG as the Motor was still under the warranty. On the 16th January 2018 we called LG and spoke to Sibongile Radebe who advised that they would send a technician on the 18th of January. Henry the technician indeed arrived on the 18th and was supposed to assess the motor as per our call but didn’t. He told Nomthandazo and Nceba that the machine was working which was his assumption. When he was questioned by my children why he made such a false statement, he brushed them off and insisted that he would send the quotation which they had not even requested. Nomthandazo then called the company after he left and spoke to Patricia who wanted us to pay double the amount when the problem was with their technician. We disputed the amount and thereafter contacted Amos Mamabolo, who is Patricia’s superior. He told us that the machine was opened by unauthorized person. The washing machine no longer has a warranty, why should we not have our own technicians check it out. It falls upon us to fix the machine ourselves when the warranty is null and void yet by their actions, there is an insinuation that we should have had LG technicians fix it. We are not daft simple heads that we would pay exuberant workshop prices for something that we can get our own people to do at reasonable prices as we did. They emailed us the quotation which I find to be disgustingly biased and racially discriminative because their technician wrote on it that the washing machine was opened by a “technician from the township”. In other words, were the technician hailing from the suburbs’ then they would have not disputed our technician’s ability and technical analysis .Our mistake then was to trust in a black “illiterate and stupid” technician from the township who knows “nothing” about machines as per their imp**** undertones. This cannot go unpunished by any means whatsoever lest our country’s progress be reversed by apartheid notions that have no place in today’s South Africa. For LG to let its employees officially write such malicious and barbaric statements in an official quote is Immensely ****** and unprofessional. I find it very difficult to be to be quoted on something that was not assessed but merely touched for that matter. No testing of the motor was done with any multi-meter that the technician had on hand. He merely glanced at the machines insides. Can Amps,Voltage and short circuits be measured by sight? We did not want LG to fix the machine for us, all they had to do was to confirm that the motor indeed does not work and replace it as per warranty. I don’t think this it is by any means fair to double charge us for their technician’s error. We have since asked Amos Mamabolo for the Ombudsman details and he has never bothered to reply to us. Please help us get justice and retribution. Companies and individuals alike must never be let to run rampant doing whatever wrong they will lest we run our civilization to the ground due to letting would be bullies run amok. Kind regards Elizabeth Magudulu **********