LG Washing Machine

I bought a LG washing machine a year ago from Makro Silverlakes with an extended warrantee and guarantee. When the machine broke I was told by Makro that I needed to call LG...what i the use of the 2 year guarantee and warrantee then if the Merchant cant even go half the xtra mile, The even sold me an additional 3 year warrantee with the promise of if it breaks we will replace it

The gearbox of said washing machine as per the LG technician has broken. I asked the technician when this can be fixed, he informed me that parts are out of stock and that i will need o wait 2-3 weeks for part to arrive. Now my simple question is how do I do my washing in this time, why does one by top f the range appliances, with all the bells and whistles of warrantees and guarantees and then don't get what you bought. I called the service manager at LG 4 times, left a voice mail 3 times and personally spoke to him... "I will get back to you Mr Krause" said Mr Viviers...and so I am still waiting. I guess I have to buy another machine from another Company..I have to have clean clothes right.