LG washing machine

<p>I bought an LG machine on the 4th December 2015 at DionWired Mall of the North. The machine started giving problems in November 2016 where the water was flowing out of the dispenser and not going into the drum. I contacted Dion Head Office as the mall of the north branch has since closed. I was then told to report the incident at the nearest Game. Game referred my query to Dion Wired Mall of Africa. I was requested to produce a receipt which I did not have and opted to find my bank statement as I could request it from the bank. I have now submitted my bank statement and when I call for follow up the phone just rings. I am now worried I will be told the machine is out of warranty even if the issue was reported in November.</p>