EK
Eicker K
1 reviews | Active since Oct 2013
30 Mar 2020, 16:14
LG washer/dryers only works with Android
I bought the 8/5kg washer/dryer machine that was very promptly sold to me with the big promise that you can customise the washing cycles by downloading new ones from the internet and using your smartphone, upload it to the machine. You can also use the same phone app to diagnose any problems the machine has by the app listening to the machine, by holding your phone next to it. We downloaded the app in store and the diagnostics feature was shown to me in store. Impressive. Apart from the downloadable cycles that you can ONLY get on android operated phones and not on iPhones (on which the diagnostics feature was shown to me). Huge disappointment as that was one of the big features of the machine. Only after sending LG Whatsapp messages and then was told it is printed on page 34 of the manual, was I informed. Page 34! Ridiculous.
Helpful (0)
Replies (3)0
Replies (3)
LG Electronics's replyOfficial
30 Mar 2020, 19:23Good day Eicker,
Thank you for your query.
We are sincerely apologetic for the bad experience that you have endured and will strive to ensure we provide quality products and excellent after sales service.
Please may you provide us with the name of the store you purchased it from, the name of the rep who assisted you, your contact details including your email address as well as the model number of your appliance so that a formal complaint may be logged on the system.
An LG representative would then revert to you to take this matter further.
Warmest Regards
LG Customer Care
Thank you for your query.
We are sincerely apologetic for the bad experience that you have endured and will strive to ensure we provide quality products and excellent after sales service.
Please may you provide us with the name of the store you purchased it from, the name of the rep who assisted you, your contact details including your email address as well as the model number of your appliance so that a formal complaint may be logged on the system.
An LG representative would then revert to you to take this matter further.
Warmest Regards
LG Customer Care
LG Electronics's reply30 Mar 2020, 19:23
Official
Good day Eicker,
Thank you for your query.
We are sincerely apologetic for the bad experience that you have endured and will strive to ensure we provide quality products and excellent after sales service.
Please may you provide us with the name of the store you purchased it from, the name of the rep who assisted you, your contact details including your email address as well as the model number of your appliance so that a formal complaint may be logged on the system.
An LG representative would then revert to you to take this matter further.
Warmest Regards
LG Customer Care
Thank you for your query.
We are sincerely apologetic for the bad experience that you have endured and will strive to ensure we provide quality products and excellent after sales service.
Please may you provide us with the name of the store you purchased it from, the name of the rep who assisted you, your contact details including your email address as well as the model number of your appliance so that a formal complaint may be logged on the system.
An LG representative would then revert to you to take this matter further.
Warmest Regards
LG Customer Care
EK
Eicker K's updateReviewer Update
01 Apr 2020, 08:47Thank you for your reply.
I bought the machine in February 2020 at Makro store Montague Garden and we were assisted by 2 different store attendants. I am contactable at *** and the model number of the appliance is FH4U2TGP2S.
Eicker
I bought the machine in February 2020 at Makro store Montague Garden and we were assisted by 2 different store attendants. I am contactable at *** and the model number of the appliance is FH4U2TGP2S.
Eicker
EK
Eicker K's update01 Apr 2020, 08:47
Reviewer Update
Thank you for your reply.
I bought the machine in February 2020 at Makro store Montague Garden and we were assisted by 2 different store attendants. I am contactable at *** and the model number of the appliance is FH4U2TGP2S.
Eicker
I bought the machine in February 2020 at Makro store Montague Garden and we were assisted by 2 different store attendants. I am contactable at *** and the model number of the appliance is FH4U2TGP2S.
Eicker
LG Electronics's replyOfficial
01 Apr 2020, 11:48Thank you for your patience. I have escalated your query. The issue is unfortunately not something that LG could directly assist you with as the store clerk who assisted failed to inform you that the machine is not compatible with IOS devices. So whereas LG understand your frustration there is nothing that can be done from our side as all our Washing machines require NFS (Near Field Communication) which is not possible on IOS devices. Your only recourse really would be to contact the store manager, and inform him of your experience with the clerk there and then see if there is anything that can be done from their side. We can't even offer you and exchange because our products are not compatible with IOS. We do appreciate your support and hope that you will remain our customer as we strive to give you the best after sales service possible, but unfortunately this one is literally out of our hands. The sales team from the store should've requested you to inform them of what operating software you make use of, and then take things from there. We sincerely apologize for this frustration and truly hope that you will decide to give us a chance to prove to you that we really are number one when it comes to quality products, excellence and putting our customers first.
Warmest Regards
LG Customer Care
Warmest Regards
LG Customer Care
LG Electronics's reply01 Apr 2020, 11:48
Official
Thank you for your patience. I have escalated your query. The issue is unfortunately not something that LG could directly assist you with as the store clerk who assisted failed to inform you that the machine is not compatible with IOS devices. So whereas LG understand your frustration there is nothing that can be done from our side as all our Washing machines require NFS (Near Field Communication) which is not possible on IOS devices. Your only recourse really would be to contact the store manager, and inform him of your experience with the clerk there and then see if there is anything that can be done from their side. We can't even offer you and exchange because our products are not compatible with IOS. We do appreciate your support and hope that you will remain our customer as we strive to give you the best after sales service possible, but unfortunately this one is literally out of our hands. The sales team from the store should've requested you to inform them of what operating software you make use of, and then take things from there. We sincerely apologize for this frustration and truly hope that you will decide to give us a chance to prove to you that we really are number one when it comes to quality products, excellence and putting our customers first.
Warmest Regards
LG Customer Care
Warmest Regards
LG Customer Care