KE
Karel E

1 reviews | Active since Apr 2011

21 Aug 2023, 12:00

LG warranty means nothing

I bought a fridge and separate freezer. Whiting the warranty the display on the fridge stopped working. Unfortunately I delayed a bit to long before registering a warranty claim. I contacted LG 5 days after the 2 year warranty. That is if you calculate it from date of purchase. We purchased online. The fridge was only delivered later.

LG rejected my warranty claim. I spent R24k on a fridge and a freezer. As my reward LG would not extend me any grace. Should the warranty not start the day I accepted ownership of the fridge?

Do you want to put your trust in a company that is so petty. That will go above and beyond not to honor their warranty

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Replies (1)
LG Electronics
LG Electronics's reply23 Aug 2023, 09:08
Official
Thank you for providing your details
The issue have been forwarded to the concerned department for resolution.
Please expect a call back from the concerned department and please note the complaint ticket number.VCU***.
Regards
LG Customer Care