nS
navz S
1 reviews | Active since Aug 2018
13 Jun 2021, 21:39
LG Velvet
Firstly this phone is a joke, for the price that i am paying monthly for the handset it is ridiculous. the phone cannot even do a simple command. making a call is terrible as the handset just dials numbers by itself. the pictures take about 5 to 10 seconds to save and the processor quality is terrible. this Phone is a piece of junk and unfortunately i have to use if for another year and some time as it is the only phone i have. the quality of this phone really tarnishes the Lg brand. Worst Phone by far.
Helpful (0)
Replies (11)0
Replies (11)
LG Electronics's replyOfficial
14 Jun 2021, 15:48Good day, my name is Reuben from LG Customer Care, thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
LG Electronics's reply14 Jun 2021, 15:48
Official
Good day, my name is Reuben from LG Customer Care, thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
nS
navz S's updateReviewer Update
19 Jun 2021, 00:13After a week and still nothing. LG has not contacted me. Me thinks that the hello peter reaponses from LG is just lip service.
nS
navz S's update19 Jun 2021, 00:13
Reviewer Update
After a week and still nothing. LG has not contacted me. Me thinks that the hello peter reaponses from LG is just lip service.
LG Electronics's replyOfficial
21 Jun 2021, 09:23Good day,
Your query has been escalated to the complaints department.
They should make contact with you shortly in order to resolve the issue.
Warmest Regards
LG Customer Care
Your query has been escalated to the complaints department.
They should make contact with you shortly in order to resolve the issue.
Warmest Regards
LG Customer Care
LG Electronics's reply21 Jun 2021, 09:23
Official
Good day,
Your query has been escalated to the complaints department.
They should make contact with you shortly in order to resolve the issue.
Warmest Regards
LG Customer Care
Your query has been escalated to the complaints department.
They should make contact with you shortly in order to resolve the issue.
Warmest Regards
LG Customer Care
nS
navz S's updateReviewer Update
25 Jun 2021, 14:27So its been another week and still no calls from LG. Who do you complain to about thw complaints department. Surely there is something that can be done. Stringing customers along with empty promises of assistance is just bad business.
nS
navz S's update25 Jun 2021, 14:27
Reviewer Update
So its been another week and still no calls from LG. Who do you complain to about thw complaints department. Surely there is something that can be done. Stringing customers along with empty promises of assistance is just bad business.
LG Electronics's replyOfficial
28 Jun 2021, 16:40 Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
LG Electronics's reply28 Jun 2021, 16:40
Official
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
nS
navz S's updateReviewer Update
02 Jul 2021, 13:09After almost 3 weeks i have still not been contacted by LG complaints or any other LG representative. This back and forth of promising to contact a client is not amusing and it just shows the true reflection of how big corporations like LG can just discount customers who have paid for the brand. How do we trust brands who cannot even listen to our frustration.
nS
navz S's update02 Jul 2021, 13:09
Reviewer Update
After almost 3 weeks i have still not been contacted by LG complaints or any other LG representative. This back and forth of promising to contact a client is not amusing and it just shows the true reflection of how big corporations like LG can just discount customers who have paid for the brand. How do we trust brands who cannot even listen to our frustration.
LG Electronics's replyOfficial
05 Jul 2021, 13:21Good day,
According to the system report, you were called on the 17th June 2021 and advised to take the unit in for a repair so that a full report may be generated, which would assist in determining the way forward in terms of how LG could be of assistance.
Did you not receive this call?
According to the system report, you were called on the 17th June 2021 and advised to take the unit in for a repair so that a full report may be generated, which would assist in determining the way forward in terms of how LG could be of assistance.
Did you not receive this call?
LG Electronics's reply05 Jul 2021, 13:21
Official
Good day,
According to the system report, you were called on the 17th June 2021 and advised to take the unit in for a repair so that a full report may be generated, which would assist in determining the way forward in terms of how LG could be of assistance.
Did you not receive this call?
According to the system report, you were called on the 17th June 2021 and advised to take the unit in for a repair so that a full report may be generated, which would assist in determining the way forward in terms of how LG could be of assistance.
Did you not receive this call?
nS
navz S's updateReviewer Update
05 Jul 2021, 13:28Good day
I have not received any telephonic feedback from LG.
I have not received any telephonic feedback from LG.
nS
navz S's update05 Jul 2021, 13:28
Reviewer Update
Good day
I have not received any telephonic feedback from LG.
I have not received any telephonic feedback from LG.
LG Electronics's replyOfficial
05 Jul 2021, 14:42Alright, thank you for informing me. I will escalate it immediately.
LG Electronics's reply05 Jul 2021, 14:42
Official
Alright, thank you for informing me. I will escalate it immediately.
nS
navz S's updateReviewer Update
05 Jul 2021, 15:14Its been almost a month since i have laid the complaint. So i will wait....tick tock
nS
navz S's update05 Jul 2021, 15:14
Reviewer Update
Its been almost a month since i have laid the complaint. So i will wait....tick tock
LG Electronics's replyOfficial
06 Jul 2021, 13:17Good day,
I would like to find out if you have been contacted yet?
Regards
LG Customer Care
I would like to find out if you have been contacted yet?
Regards
LG Customer Care
LG Electronics's reply06 Jul 2021, 13:17
Official
Good day,
I would like to find out if you have been contacted yet?
Regards
LG Customer Care
I would like to find out if you have been contacted yet?
Regards
LG Customer Care