EM
Edward M
1 reviews | Active since Jan 2021
29 Jan 2021, 13:21
LG V60 Thin Q charging adapter
We recently purchased a LG V60 thin G dual screen cell phone. Very happy with the product untill the small magnetic charging adapter stopped working. Now LG head office gives me a website to import it for R2300! A small 10 pin, USB 1 x 2 cm adapter. The whole phone with extra sxreen is only R11000. Ridiculous. Why sell a product in a country and not have spares for it??? Vodacom can also not assist.. Very bad service.
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LG Electronics's replyOfficial
01 Feb 2021, 10:20Good day,
My name is Reuben from LG Customer Care,
I do apologize for the bad experience that you have had to endure.
I have lodged a formal complaint on the system and your reference number is as follow: VCU***
An LG representative from the complaints department will contact you shortly in order to resolve the issue that you are experiencing.
Warmest Regards
LG Customer Care
My name is Reuben from LG Customer Care,
I do apologize for the bad experience that you have had to endure.
I have lodged a formal complaint on the system and your reference number is as follow: VCU***
An LG representative from the complaints department will contact you shortly in order to resolve the issue that you are experiencing.
Warmest Regards
LG Customer Care
LG Electronics's reply01 Feb 2021, 10:20
Official
Good day,
My name is Reuben from LG Customer Care,
I do apologize for the bad experience that you have had to endure.
I have lodged a formal complaint on the system and your reference number is as follow: VCU***
An LG representative from the complaints department will contact you shortly in order to resolve the issue that you are experiencing.
Warmest Regards
LG Customer Care
My name is Reuben from LG Customer Care,
I do apologize for the bad experience that you have had to endure.
I have lodged a formal complaint on the system and your reference number is as follow: VCU***
An LG representative from the complaints department will contact you shortly in order to resolve the issue that you are experiencing.
Warmest Regards
LG Customer Care