TM
Theodore M
1 reviews | Active since Sept 2012
12 Dec 2020, 10:25
LG TV's BEWARE !!!!!!
I bought a new TV set from Makro (75 inch) which was replaced after only one week as it was faulty. This week Just over two years since I purchased the set the remote ceased to work. I travelled some 85kms to their Durban service centre only to be treated like a nuisance customer and was told that I had to buy a new remote for R950 and that they could neither test the old remote nor repair it. If you plan to purchase a LG TV .....BEWARE!!!!!!!
Helpful (0)
Replies (1)0
Replies (1)
LG Electronics's replyOfficial
14 Dec 2020, 10:41Good day,
My name is Reuben from LG Customer Care,
I do apologize for the bad experience that you have had to endure.
I have lodged a formal complaint on the system and your reference number is as follows: VCU***
An LG representative from the complaints department will contact you shortly in order to resolve the issue that you are experiencing.
Warmest Regards
LG Customer Care
My name is Reuben from LG Customer Care,
I do apologize for the bad experience that you have had to endure.
I have lodged a formal complaint on the system and your reference number is as follows: VCU***
An LG representative from the complaints department will contact you shortly in order to resolve the issue that you are experiencing.
Warmest Regards
LG Customer Care
LG Electronics's reply14 Dec 2020, 10:41
Official
Good day,
My name is Reuben from LG Customer Care,
I do apologize for the bad experience that you have had to endure.
I have lodged a formal complaint on the system and your reference number is as follows: VCU***
An LG representative from the complaints department will contact you shortly in order to resolve the issue that you are experiencing.
Warmest Regards
LG Customer Care
My name is Reuben from LG Customer Care,
I do apologize for the bad experience that you have had to endure.
I have lodged a formal complaint on the system and your reference number is as follows: VCU***
An LG representative from the complaints department will contact you shortly in order to resolve the issue that you are experiencing.
Warmest Regards
LG Customer Care