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Phumla M
1 reviews | Active since Aug 2020
23 Aug 2020, 19:25
LG TV with faulty LED and broken motherboard
I bought an 66” LG TV Less than two years ago. The tv is so problematic! The LED has been faulty, I complained and they sent technicians to fix it. When they came, they broke the motherboard/it became faulty as well. Right now I’m TV less! This has to be the worst experience I’ve had with any tv brand.
Helpful (0)
Replies (3)0
Replies (3)
LG Electronics's replyOfficial
24 Aug 2020, 12:27Good day Pumla
Apologies for the inconvenience.
A consultant will call and arrange visit urgently.
Regards
LG Customer Care
Apologies for the inconvenience.
A consultant will call and arrange visit urgently.
Regards
LG Customer Care
LG Electronics's reply24 Aug 2020, 12:27
Official
Good day Pumla
Apologies for the inconvenience.
A consultant will call and arrange visit urgently.
Regards
LG Customer Care
Apologies for the inconvenience.
A consultant will call and arrange visit urgently.
Regards
LG Customer Care
PM
Phumla M's updateReviewer Update
24 Aug 2020, 15:59My frustrations are peaking because the LG technicians came again today and they couldn’t fix it. This time they left with the tv unit.
I’m extremely frustrated and mad because I spent ALOT of money on that tv and now I’ve been without a tv for over a week!
I spoke to another agent called Patricia on WhatsApp and she’s been of little to no help with her automated responses!
Now she’s told me that my matter has been “escalated” and given me this reference number : VCU***
What does that even mean?
How long should I sit without a tv!
LG is the worst.
I’m extremely frustrated and mad because I spent ALOT of money on that tv and now I’ve been without a tv for over a week!
I spoke to another agent called Patricia on WhatsApp and she’s been of little to no help with her automated responses!
Now she’s told me that my matter has been “escalated” and given me this reference number : VCU***
What does that even mean?
How long should I sit without a tv!
LG is the worst.
PM
Phumla M's update24 Aug 2020, 15:59
Reviewer Update
My frustrations are peaking because the LG technicians came again today and they couldn’t fix it. This time they left with the tv unit.
I’m extremely frustrated and mad because I spent ALOT of money on that tv and now I’ve been without a tv for over a week!
I spoke to another agent called Patricia on WhatsApp and she’s been of little to no help with her automated responses!
Now she’s told me that my matter has been “escalated” and given me this reference number : VCU***
What does that even mean?
How long should I sit without a tv!
LG is the worst.
I’m extremely frustrated and mad because I spent ALOT of money on that tv and now I’ve been without a tv for over a week!
I spoke to another agent called Patricia on WhatsApp and she’s been of little to no help with her automated responses!
Now she’s told me that my matter has been “escalated” and given me this reference number : VCU***
What does that even mean?
How long should I sit without a tv!
LG is the worst.
PM
Phumla M's updateReviewer Update
24 Aug 2020, 16:00If you guys don’t want to give me a new TV then I expected a full refund for this disgusting quality unit.
PM
Phumla M's update24 Aug 2020, 16:00
Reviewer Update
If you guys don’t want to give me a new TV then I expected a full refund for this disgusting quality unit.