PL
Pieter L
1 reviews | Active since Apr 2014
22 Jan 2020, 21:21
LG TV Warranty repair struggle
Have been struggling to repair LG TV under Warranty. Middelburg MP. LG agent, G&R Appliances have visited and acknowledged the TV not being able to connect to WiFi as well as remote not working. The problem was reported to LG on 11 Jan 2020 (RNU***). After numerous calls to G&R the TV is still not fixed. Problem is ignored after visit today when the intermittent fault was not evident. Problem persists while I am writing this.
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Replies (3)
LG Electronics's replyOfficial
23 Jan 2020, 08:09Good day Pieter.
Thank you for your correspondence .I must apologize for the inconvenience caused. An employee from LG will contact you shortly.
Kind Regards.LG Customer Care.
Thank you for your correspondence .I must apologize for the inconvenience caused. An employee from LG will contact you shortly.
Kind Regards.LG Customer Care.
LG Electronics's reply23 Jan 2020, 08:09
Official
Good day Pieter.
Thank you for your correspondence .I must apologize for the inconvenience caused. An employee from LG will contact you shortly.
Kind Regards.LG Customer Care.
Thank you for your correspondence .I must apologize for the inconvenience caused. An employee from LG will contact you shortly.
Kind Regards.LG Customer Care.
PL
I was promised feedback past Friday, 24 January 2020, before close of business. I phoned LG Friday afternoon (three calls), and was redirected to the repairs department but phones are not answered.
I received an SMS on Friday, 16:14, stating that the TV unit has been repaired and a LG Technician will contact me for delivery. Okay I am lost... the TV never left my home, the TV has not been repaired and still has the same problem as reported - R N U ***9 3.
It is Monday morning 27 January as I am writing this, more than two weeks passed, no commitment from LG to resolve this warrantee issue.
Pieter L's updateReviewer Update
27 Jan 2020, 07:10I was promised feedback past Friday, 24 January 2020, before close of business. I phoned LG Friday afternoon (three calls), and was redirected to the repairs department but phones are not answered.
I received an SMS on Friday, 16:14, stating that the TV unit has been repaired and a LG Technician will contact me for delivery. Okay I am lost... the TV never left my home, the TV has not been repaired and still has the same problem as reported - R N U ***9 3.
It is Monday morning 27 January as I am writing this, more than two weeks passed, no commitment from LG to resolve this warrantee issue.
PL
Pieter L's update27 Jan 2020, 07:10
Reviewer Update
I was promised feedback past Friday, 24 January 2020, before close of business. I phoned LG Friday afternoon (three calls), and was redirected to the repairs department but phones are not answered.
I received an SMS on Friday, 16:14, stating that the TV unit has been repaired and a LG Technician will contact me for delivery. Okay I am lost... the TV never left my home, the TV has not been repaired and still has the same problem as reported - R N U ***9 3.
It is Monday morning 27 January as I am writing this, more than two weeks passed, no commitment from LG to resolve this warrantee issue.
PL
Pieter L's updateReviewer Update
27 Jan 2020, 16:14I have left numerous message for LG customer care personnel to return my calls. NONE up this far including general manager. According to customer care, regarding the reference number, the issues with the TV have been resolved. It has not been resolved, TV still broken as per original complaint. Clearly LG Electronics is ignoring the issue and hopes it goes away.
PL
Pieter L's update27 Jan 2020, 16:14
Reviewer Update
I have left numerous message for LG customer care personnel to return my calls. NONE up this far including general manager. According to customer care, regarding the reference number, the issues with the TV have been resolved. It has not been resolved, TV still broken as per original complaint. Clearly LG Electronics is ignoring the issue and hopes it goes away.