LG TV parts not available, no response from helpdesk.

I bought the TV (55UH617V) 3 years ago. We have been loyal this brand based on the quality of their products. I am extremely disappointed that my R11 000 TV only lasted 3 years. No warning, it just shut down. The PCB main board and pane blew.

I was relieved when LG offered the free service days and my faith was slightly restored. I comp**** with all the requirements, but was shocked that LG refused to fix the television because the parts was only available from your factory in South Korea and not in Dubai. I still can't understand why this is an issue. I am frustrated that a relatively new TV ,from a multinational brand, cannot fix my, relatively new and expensive TV. I have no option but to throw it away and I find it environmentally irresponsible and stupid to have to do that. This incident has shaken my faith in LG. We were on the verge of buying the knock-knock fridge and a dishwasher, thank goodness we didn't This cannot be how they handle after sales service. So LG will sell you TV's but will not have the parts to fix it. I emailed the helpdesk on the 11-11-19. Their site says "An LG representative will contact you be email within 24 hours". I emailed them again 14-11-19, still not contact from them.Tried online chat, calling - nothing.

Steer clear of this brand, or you will find yourself with a R11 000 ornament. DDirks