LG TV, FNB and DIGITAL PLANET, TERRIBLE SERVICE WITH BROKEN TV

we have had a broken TV for almost 3 weeks now, through FNB, LG smart tv, and the process for this has been ridiculous.

Digital planet as been back and forth, with no reall answers, LG is taking their sweet time to collect, and FNB dont even answer!!!! TERRIBLE SERVICE, FROM ALL OF THEM.

at the moment, they still cannot give us any info.