cT
colm T
1 reviews | Active since Mar 2017
09 Apr 2020, 15:19
LG- the worst customer service in south africa
They charge r480 for a call out which they outsource but don’t provide a quote to fix the problem. After 2 weeks of promises of it being escalated via lazy ***********s on the whatsapp line, they then advise the quote had not been provided due to the lockdown. Except the technician came out over a week before the lockdown started. They then say the quote has not been provided because the call out fee has not been paid. If this was true why was I not informed of this 3 weeks previously. DO NOT buy their products, they won’t be in business in SA in a few years
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LG Electronics's replyOfficial
14 Apr 2020, 11:29Good day Customer Tonge,
Please be advised that the technician did come out to you and for that call out a fee of R480.00 was required, which according to the technician and the system records, you refused to pay. The technician has submitted that he would be able to furnish you with a quote for the repair only once the call out fee has been paid, which is mandatory.
Please let us know when you have paid the call out fee so that we may communicate with the technician to furnish you your quote, although this would only be possible once the lock down is lifted.
Warmest Regards
LG Customer Care
Please be advised that the technician did come out to you and for that call out a fee of R480.00 was required, which according to the technician and the system records, you refused to pay. The technician has submitted that he would be able to furnish you with a quote for the repair only once the call out fee has been paid, which is mandatory.
Please let us know when you have paid the call out fee so that we may communicate with the technician to furnish you your quote, although this would only be possible once the lock down is lifted.
Warmest Regards
LG Customer Care
LG Electronics's reply14 Apr 2020, 11:29
Official
Good day Customer Tonge,
Please be advised that the technician did come out to you and for that call out a fee of R480.00 was required, which according to the technician and the system records, you refused to pay. The technician has submitted that he would be able to furnish you with a quote for the repair only once the call out fee has been paid, which is mandatory.
Please let us know when you have paid the call out fee so that we may communicate with the technician to furnish you your quote, although this would only be possible once the lock down is lifted.
Warmest Regards
LG Customer Care
Please be advised that the technician did come out to you and for that call out a fee of R480.00 was required, which according to the technician and the system records, you refused to pay. The technician has submitted that he would be able to furnish you with a quote for the repair only once the call out fee has been paid, which is mandatory.
Please let us know when you have paid the call out fee so that we may communicate with the technician to furnish you your quote, although this would only be possible once the lock down is lifted.
Warmest Regards
LG Customer Care