NI
Niyaaz I
1 reviews | Active since Oct 2020
08 Apr 2021, 10:10
LG taking me for a ride
It's not the 2md attempt at LG to fix a brand new TV I bought last year August 2020.. I want my TV replaced and I'm not going to wait another a week without a TV for a part or arrive again at the 2nd attempt..I want to speak to a senior manager at LG and please don't call me if you not a senior exco member..this is my 2nd LG TV that has given me issues and after this experience I will always buy Samsung from now on. I'm fed up with your slow service.. how must I explain to my baby that LG is the reason she can't watch her cartoon nows for a week.
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LG Electronics's replyOfficial
09 Apr 2021, 13:54Good day, my name is Reuben from LG Customer Care, thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
LG Electronics's reply09 Apr 2021, 13:54
Official
Good day, my name is Reuben from LG Customer Care, thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care