LS
Lee S

1 reviews | Active since May 2023

29 Jan 2025, 10:17

LG STAINLESS STEEL FRIDGE/FREEZER NIGHTMARE

Hi. I purchased a high end stainless steel fridge /freezer from Games ,Pavillon. 10 years warranty on the compressor, three years later the compressor gives up, called it in only to be told that l must pay agents call out ,labor and spares cost because only the compressor is covered, which I, as a senior citizen did, at this point the freezer door started showing signs of rust(stainless steel) Ten months later , the compressor breaks down again . Called the service center and again was asked to pay agents fees, I refused and took the matter up to management after approximately 2 to 3 months of battle with LG, the compressor was replaced and the agent took photos of the rust on the door and again logged the complain with LG.

LG emailed me back stating that the rusted STAINLESS STEEL door must be replaced at my cost. Three months after the compressor was replaced for the second time ,the freezer became faulty ,again l logged the fault ,(ref:RNU ***) and approximately 4 weeks later still awaiting for LG to get back to me. LG is a nightmare to work with, l as a senior citizen am weighing my legal options .ABSOLUT NIGHTMARE ,I WILL NEVER BUY A LG PRODUCT AGAIN

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Replies (1)
LG Electronics
LG Electronics's reply04 Mar 2025, 08:10
Official
Hi there,  I'm thrilled to share with you that your complaint has been successfully resolved, marking its closure. I hope our assistance met your expectations and left you feeling satisfied. If you need any further assistance, please don't hesitate to reach out. We're always here for you!