LG SOLARDOM WARRANTY

<p>Bought a Solardom in 2010.</p> <p> </p> <p><br />3 Magnetrons later within 4 years I was told my transformer blew and once again had to pay for fixing up.</p> <p> </p> <p><br />After unit was fixed (Not tested by LG) i plugged it in and nearly burned down my house.</p> <p>I then returned this unit and a replacement was arranged. </p> <p> </p> <p><br />New unit recieved in September 2014. </p> <p>I set out my terms for this as per emails below.</p> <p>Now megnatron once again blew.</p> <p> </p> <p><br />After numourous phonecalls and Mails to Toni Delporte (Admin Manager) and her assistant Natachia I was told my unit is out of warranty.</p> <p> </p> <p><br />I asked twice in 2014 that I will only consider a replacement if it comes with its 2 year warranty.</p> <p> </p> <p><br />NEVER was I told but sorry if unit is Replaced there is no warranty. I made it very clear that this would be one of my conditions and this was never question.</p> <p> </p> <p><br />I was therefor falsely advised about this to get me off their backs regarding the quality of the product and the Warrenty terms.</p> <p> </p> <p><br />Please could a person authorised to deal with this serious complain revert back to me.</p> <p>Good Afternoon Mr De Kock,</p> <p> </p> <p>A Free exchange has been approved.</p> <p> </p> <p>The only delay will be the fact that LGESA does not have stock and the stock will only be available Mid September.</p> <p> </p> <p>Kind Regards</p> <p>Toni Delporte</p> <p>Admin Manager</p> <p>Service Department</p> <p>Tel : +27 11 ********** </p> <p>Email : ********** <p>LG ELECTRONICS SOUTH AFRICA</p> <p>LG House, Monte Carlo Dr, Raceway Ind Park, Germiston, 1419</p> <p> </p> <p> </p> <p> </p> <p>From: Lj De Kock ********** <br />Sent: 2014/08/04 07:42 PM<br />To: Toni Delporte/LGESA Service ********** />Cc: MARCIA<br />Subject: Fwd: LG solar dome Repair<br /> </p> <p>Hi Toni</p> <p> <br />You spoke to my Wife, Marcia de Kock on Thursday, 31 July 2014.<br /> <br />Please see below previous Communication between myself and Mr David Sparrow (No longer with LG)<br /> <br />There is a couple of burning questions that I would like to get answered but first I would like to start with by giving you a little background regarding this case.<br />I bought the LG SA Cook Solardom in December 2010 when they just launched the product in SA.<br /> <br />The first time I had to get the Unit repaired was November 2011 (Magnetron Faulty)<br />In May 2013 I had the Magnetron replaced again (see correspondence below) at that stage I was already Seriously unhappy about the level of Service I received from LG and the Product as you could see in my Emails below. Still I was happy to replace the part and move on.<br />on the 21st of June 2014 I once again had to take my unit in for repairs. Same Problem Faulty Magnetron.<br />I Collected the repaired unit on Tuesday, 29/07/2014.<br />When I tested the unit at home for the first time on 30/07/2014 we nearly burned down the house since the electrical wiring inside the unit burned. This was obviously the final straw that broke the camels back.<br /> <br />My Wife posted a post to LG electronics SA facebook page that same evening to express her unhappiness. This was deleted. I went on the LG SA Website and left an Email Complaint. Till today no response.<br /> <br />We spoke to the Agent in Cape Town on Thursday Afternoon and my wife spoke to you on Thursday Afternoon.<br /> <br />If I didn't follow up on this today, Monday 04/08/2014, I most probably still would have waited for a response from LG.<br /> <br />I phone the Cape Town Service agents this afternoon and spoke to Natasha...<br /> <br />She advised me that my Transformer unit blew and that LG SA gave them instruction to order the part and Fix it without any cost to myself. I Immediately asked her why haven't I been updated on what is happening and this is 2 working days later......<br />I also told her that I'm definitively not happy with LG repair this unit since there was electrical burning in the unit which will influence the taste, smell and quality of my food made in the Unit.<br />She Immediately agreed with my and said she will email you and find out if we cant replace the unit.<br />Within 45min she came back to me with an answer to tell me that she will do the necessary admin to request a replacement.<br />I then asked her how long this process take and what it entitles.<br /> <br />I was advised that LG will contact me and request me to look at the new replacement unit online and if I'm happy they will send it to the Cape town Service center. This process takes about a 7 - 10 Working days according to her. She also advise me that the new replacement unit wont have a Warranty because the old unit is out of Warranty..<br /> <br />I'm happy to take a look at what LG will be offering me to replace this faulty unit but....<br /> <br />I would like a brand new unit<br />This unit must have a full warranty (to protect me from what happened with this unit)<br />I would like the new Unit to be delivered to my Home or alternatively my nearest LG stockist which will be Game Vredenburg West Coast Mall.<br />Further more I would like an answer on the following questions and how LG will be addressing these matters:<br /> <br />Why did the Same Part brake 3 times?<br />I had to pay 3 x R200 assessment fee and Labour to replace a part under warranty.<br />I had to drive 360km return 6 times to take unit in and collect unit (Costs that I didn't mind paying the 1st time to fix the unit)<br />How do I even know that the Magnetron was replaced and if so with a genuine LG part?<br />I paid R200 assessment Fee for the unit to get assessed. After the Assessment I was told that Magnetron was faulty. Therefor the Transformer was in working condition when I handed unit in according to your technicians. <br />Why did no one follow up on the initial complaint and why is everybody waiting for me to contact them before assisting me. Every time I'm waiting a day and need to waste my time to follow up it compounds my dissatisfaction with LG<br />Currently I'm not happy with the Level of service from LG as well as the product and no one at LG sees the urgency of this matter. If this matter is not resolved to my satisfaction I will be taking this matter further if needed.<br /> <br />I hope that this mail gets the Urgent attention I request.<br /> <br />Regards<br /> <br />LJ de Kock<br /> ********** 200<br /> <br /> <br /> <br /> <br /> <br /> <br />Forwarded conversation</p> <p>From: ********** />Date: Mon, May 27, 2013 at 4:59 PM<br />To: ********** ********** <p><br />Hi David</p> <p>I bought a LG solar dome SA Cook in December 2010. In November 2011 I took it in for a repair under warranty. The megnotron was replaced. A year after purchase on a R 4000 appliance that is suppose to be of superior quality. I was told that the part has a 5 year warranty and my appliance a 2 year Warranty.</p> <p>Now 16 months later I had to take it in for megnotron. When I got to Cape Town Electronics I was told to pay a upfront R200 assessment fee.....</p> <p>I really don't mind paying for the repair if there is any other part except for the megnotron that's faulty.</p> <p>But now I needed to fork out upfront money to get a appliance fixed which should still be under warranty. Warranty should be renewed when part was replaced.</p> <p>I was also told that if its the megnotron (which is by my knowledge the problem) that needs replacing I will still be liable for the Labour and assesment fee. This is totally unacceptable. This is a product that should have a extended warranty of superior quality. To need to replace and pay for a part which is suppose to last 8 to 10 years twice in 3 years is not acceptable.</p> <p>The details on this case is as follow:</p> <p>LG Solardom Sa Cook<br />Serial nr: MP9289JS-00SKMLK01144</p> <p>Owner name: LJ de Kock<br />Address: 319c Tituis Turn, Jacobsbay<br />Contact nr ********** 200<br ********** <p>I kindly await your response in this matter</p> <p>Regards</p> <p>LJ de Kock<br /> ********** 200</p> <p>Sent from my iPad<br />----------<br />From: David Sparrow ********** />Date: Tue, May 28, 2013 at 7:51 AM<br />To: ********** ********** <p> </p> <p>Good Day L J,</p> <p> </p> <p>Thank you for your e-mail.</p> <p> </p> <p>There a couple of points I need to bring to your attention. Firstly, a Magnetron is considered a wear and tear part, and therefore it is impossible to “attach” a lifespan to it. I’ve seen Magnetrons being replaced with-in 6 months, yet my personal microwave is 6 years old and I’ve never replaced the Magnetron.</p> <p> </p> <p>Further to this there are outside factors, such as power fluctuations (Surges) that can also play a major role in the lifespan of electrical components. </p> <p> </p> <p>Lastly, the LG warranty clearly states that the Magnetron is covered for an additional 3 years. Meaning that, for the first 2 years your unit has a complete warranty, thereafter LG will replace the Magnetron ONLY should it fail for a further 3 years. All other expenses, namely labour, assessment fees and other components will be for your account during this additional 3 year period.</p> <p> </p> <p>Hope this brings clarity to the matter.</p> <p> </p> <p>Kind regards</p> <p> </p> <p>----------<br />From: LJ De Kock ********** />Date: Tue, May 28, 2013 at 8:29 AM<br />To: David Sparrow ********** <p> </p> <p>Hi David<br /> <br />Thanks for your response. <br /> <br />Understand your email but the question I pose is why do I need to pay for all the extra costs to replace a part that is under warranty. This part is only 16 months old and what adds to my frustration is that this is the second time within 3 years this needs replacing. Surely the should be some kind of quality issue if this part is warrantied for 5 year but twice it only lasted less then 2 years. </p> <p>Sent from my iPhone</p> <p>On 28 May 2013, at 7:51 AM, David Sparrow ********** wrote:<br />Good Day L J,</p> <p> </p> <p>Thank you for your e-mail.</p> <p> </p> <p>There a couple of points I need to bring to your attention. Firstly, a Magnetron is considered a wear and tear part, and therefore it is impossible to “attach” a lifespan to it. I’ve seen Magnetrons being replaced with-in 6 months, yet my personal microwave is 6 years old and I’ve never replaced the Magnetron.</p> <p> </p> <p>Further to this there are outside factors, such as power fluctuations (Surges) that can also play a major role in the lifespan of electrical components. </p> <p> </p> <p>Lastly, the LG warranty clearly states that the Magnetron is covered for an additional 3 years. Meaning that, for the first 2 years your unit has a complete warranty, thereafter LG will replace the Magnetron ONLY should it fail for a further 3 years. All other expenses, namely labour, assessment fees and other components will be for your account during this additional 3 year period.</p> <p> </p> <p>Hope this brings clarity to the matter.</p> <p> </p> <p>Kind regards<br /><image001.png></p> <p>-----Original Message-----<br />From: ********** ********** <br />Sent: Monday, May 27, 2013 4:59 PM<br />To: David Sparrow/LGESA Direct Service ********** />Subject: LG solar dome Repair</p> <p> </p> <p>Hi David</p> <p> </p> <p>I bought a LG solar dome SA Cook in December 2010. In November 2011 I took it in for a repair under warranty. The megnotron was replaced. A year after purchase on a R 4000 appliance that is suppose to be of superior quality. I was told that the part has a 5 year warranty and my appliance a 2 year Warranty.</p> <p> </p> <p>Now 16 months later I had to take it in for megnotron. When I got to Cape Town Electronics I was told to pay a upfront R200 assessment fee.....</p> <p> </p> <p>I really don't mind paying for the repair if there is any other part except for the megnotron that's faulty.</p> <p> </p> <p>But now I needed to fork out upfront money to get a appliance fixed which should still be under warranty. Warranty should be renewed when part was replaced.</p> <p> </p> <p>I was also told that if its the megnotron (which is by my knowledge the problem) that needs replacing I will still be liable for the Labour and assesment fee. This is totally unacceptable. This is a product that should have a extended warranty of superior quality. To need to replace and pay for a part which is suppose to last 8 to 10 years twice in 3 years is not acceptable.</p> <p> </p> <p>The details on this case is as follow:</p> <p> </p> <p>LG Solardom Sa Cook</p> <p>Serial nr: MP9289JS-00SKMLK01144</p> <p> </p> <p>Owner name: LJ de Kock</p> <p>Address: 319c Tituis Turn, Jacobsbay</p> <p>Contact nr ********** 200</p> ********** <p> </p> <p>I kindly await your response in this matter</p> <p> </p> <p>Regards</p> <p> </p> <p>LJ de Kock</p> <p> ********** 200</p> <p> </p> <p>Sent from my iPad</p> <p>----------<br />From: David Sparrow ********** />Date: Tue, May 28, 2013 at 8:37 AM<br />To: LJ De Kock ********** <p> </p> <p>Hi LJ,</p> <p> </p> <p>The reason you paying for the assessment fee, and labour is because it’s not covered under the additional 3yrs. ONLY the Magnetron (part) is covered.</p> <p> </p> <p>Warranties cover different aspects, which can range from the parts to call outs to labour, or a combination of these. In the case of the +3, we do not cover and pay for the labour portion, nor any other costs.</p> <p> </p> <p>As I have mentioned as well, a Magnetron is a wear and tear part which has an indefinite lifespan.</p> <p> </p> <p>Kind regards</p> <p> </p> <p><br /> </p> <p>From: LJ De Kock ********** <br />Sent: Tuesday, May 28, 2013 8:30 AM</p> <p><br />To: David Sparrow/LGESA Direct Service ********** />Subject: Re: LG solar dome Repair</p> <p>----------<br />From: Lj De Kock ********** />Date: Wed, Jul 23, 2014 at 2:33 PM<br />To: ********** ********** <p> </p> <p>Hi David</p> <p> <br />I am Replying on the mails we sent last year on the 27/05/2013.<br /> <br />Please help me understand????<br /> <br />My LG solardome is once again in for repairs on the Megnetron.<br /> <br />This is the 3th time this part needs to be replaced in 3 years. Every time it Lasts just over a year.<br /> <br />How do I know that the part gets replaced? and with a Genuine part? Not some inferior alternative form China?<br /> <br />Secondly Im getting slightly irritated by the fact that for the 3th time I need to pay Labour fees of R350.00 to replace a part under warranty.<br /> <br />Please help me understand the quality of service and product that LG delivers to customers?<br /> <br />Regards<br /> <br />LJ de Kock</p> <p>----------<br />From: Lj De Kock ********** />Date: Wed, Jul 23, 2014 at 2:43 PM<br />To: ********** <p> </p> <p> <br /> <br /> <br /> <br /> <br /> <br /> <br /> </p> <p>LJ De Kock ********** />8/11/14 <br /> </p> <p><br />to natasha, marcia.vaneck</p> <p> <br /> <br /> <br /> <br /> <br />Hi Natasha</p> <p><br />After speaking to Toni on Friday we cleared up the confusion regarding the No exchange. She then only phoned back to inform me regarding delay. </p> <p><br />Are you able to inform me of what needs to happen from here?</p> <p><br />Do we know what model will be?</p> <p><br />Regards</p> <p><br />LJ de Kock</p> <p>Sent from my iPhone</p> <p>Begin forwarded message:</p> <p><br />From: ********** ********** />Date: 08 August 2014 at 1:41:55 PM SAST<br />To: Lj De Kock ********** />Cc: MARCIA ********** Natasha Schoonraad ********** Patricia Sithebe ********** />Subject: RE: LG solar dome Repair - Customer De Kock <br /> <br />Attachments area<br /> <br /> <br /> <br /> <br /> </p> <p>Natasha Schoonraad ********** />8/11/14 <br /> </p> <p><br />to me, marcia.vaneck, toni.delporte</p> <p> <br /> <br /> <br /> <br /> <br />Good day Toni,</p> <p> </p> <p>Do you know what the ETA on the microwave oven will be?</p> <p>Do you know what model number the customer will be getting?</p> <p>Has Patricia/Margaret been in contact with the customer as then the above questions would have been answered.</p> <p> </p> <p>Sent with a Smile!</p> <p> </p> <p>Natasha Schoonraad</p> <p>Service Administrator</p> ********** <p><br /> </p> <p>From: LJ De Kock ********** <br />Sent: Monday, August 11, 2014 8:29 AM<br />To: Natasha Schoonraad<br />Cc: ********** />Subject: Fwd: LG solar dome Repair - Customer De Kock</p> <p><br /> <br /> <br /> </p> <p>Patricia Sithebe ********** />8/12/14 <br /> </p> <p><br />to me</p> <p> <br /> <br /> <br /> <br /> <br />Good afternoon Mr. De Kock</p> <p> </p> <p>The exchange model will be MP9287NL we expecting the stock from the 06/09/2014.</p> <p> </p> <p> </p> <p>Kind Regards</p> <p>Patricia Sithebe</p> <p>Exchange Administrator</p> <p>Tel: ********** </p> <p>Fax to email: ********** </p> <p> </p> <p>LG Office, Raceway Industrial Park, Monte Carlo Drive, Gosforth Park, Germiston, 1419<br /> </p> <p>From: Toni Delporte/LGESA Service ********** <br />Sent: Monday, August 11, 2014 9:14 AM<br />To: Patricia Sithebe//LGESA Direct Service ********** />Subject: FW: LG solar dome Repair - Customer De Kock<br /> </p> <p>Hi Patricia,</p> <p> </p> <p>Please can you make contact with Mr De Kock and let him know what model we are offering and when the expected due date is.</p> <p> </p> <p>Kind Regards</p> <p>Toni Delporte</p> <p>Admin Manager</p> <p>Service Department</p> <p>Tel : +27 11 ********** </p> <p>Email : ********** <p>LG ELECTRONICS SOUTH AFRICA</p> <p>LG House, Monte Carlo Dr, Raceway Ind Park, Germiston, 1419</p> <p> </p> <p><br /> </p> <p>From: Natasha Schoonraad ********** <br />Sent: 2014/08/11 08:37 AM<br />To: LJ De Kock<br />Cc: ********** Toni Delporte/LGESA Service ********** <p><br /> <br /> <br /> </p> <p>LJ De Kock ********** />8/12/14 <br /> </p> <p><br />to marcia.vaneck</p> <p> <br /> <br /> <br /> <br /> <br />The replacement</p> <p>Sent from my iPhone</p> <p>Begin forwarded message:</p> <p><br />From: Patricia Sithebe ********** />Date: 12 August 2014 at 2:23:45 PM SAST<br />To: ********** ********** <br /> <br />2 Attachments <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> </p> <p>LJ De Kock ********** />8/12/14 <br /> </p> <p><br />to Patricia</p> <p> <br /> <br /> <br /> <br /> <br />Hi patricia</p> <p><br />you havent sent me the link to LGESA website for this model yet? </p> <p><br />Ideally I would like to view the unit before saying yes!</p> <p><br />Regards</p> <p>Sent from my iPhone</p> <p>On 12 Aug 2014, at 2:23 PM, Patricia Sithebe ********** wrote:</p> <p><br />Good afternoon Mr. De Kock</p> <p> </p> <p>The exchange model will be MP9287NL we expecting the stock from the 06/09/2014.</p> <p> </p> <p> </p> <p>Kind Regards</p> <p>Patricia Sithebe</p> <p>Exchange Administrator</p> <p>Tel: ********** </p> <p>Fax to email: ********** </p> <p> </p> <p>LG Office, Raceway Industrial Park, Monte Carlo Drive, Gosforth Park, Germiston, 1419<br /> </p> <p>From: Toni Delporte/LGESA Service ********** <br />Sent: Monday, August 11, 2014 9:14 AM<br />To: Patricia Sithebe//LGESA Direct Service ********** />Subject: FW: LG solar dome Repair - Customer De Kock<br /> </p> <p>Hi Patricia,</p> <p> </p> <p>Please can you make contact with Mr De Kock and let him know what model we are offering and when the expected due date is.</p> <p> </p> <p>Kind Regards</p> <p>Toni Delporte</p> <p>Admin Manager</p> <p>Service Department</p> <p>Tel : +27 11 ********** </p> <p>Email : ********** <p>LG ELECTRONICS SOUTH AFRICA</p> <p>LG House, Monte Carlo Dr, Raceway Ind Park, Germiston, 1419</p> <p> </p> <p><image002.jpg><br /> </p> <p>From: Natasha Schoonraad ********** <br />Sent: 2014/08/11 08:37 AM<br />To: LJ De Kock<br />Cc: ********** Toni Delporte/LGESA Service ********** />Subject: RE: LG solar dome Repair - Customer De Kock<br /> </p> <p>Good day Toni,</p> <p> </p> <p>Do you know what the ETA on the microwave oven will be?</p> <p>Do you know what model number the customer will be getting?</p> <p>Has Patricia/Margaret been in contact with the customer as then the above questions would have been answered.</p> <p> </p> <p>Sent with a Smile!</p> <p> </p> <p>Natasha Schoonraad</p> <p>Service Administrator</p> ********** <p><image004.png><br /> <br /> <br /><image002.jpg></p> <p> <br /> <br /> <br /> <br /><image005.png><br /> <br /> <br /><image005.png><br /> </p> <p>From: LJ De Kock ********** <br />Sent: Tuesday, May 28, 2013 8:30 AM</p> <p><br />To: David Sparrow/LGESA Direct Service ********** />Subject: Re: LG solar dome Repair</p> <p>----------<br />From: Lj De Kock ********** />Date: Wed, Jul 23, 2014 at 2:33 PM<br />To: ********** ********** <p>Hi David</p> <p> <br />I am Replying on the mails we sent last year on the 27/05/2013.<br /> <br />Please help me understand????<br /> <br />My LG solardome is once again in for repairs on the Megnetron.<br /> <br />This is the 3th time this part needs to be replaced in 3 years. Every time it Lasts just over a year.<br /> <br />How do I know that the part gets replaced? and with a Genuine part? Not some inferior alternative form China?<br /> <br />Secondly Im getting slightly irritated by the fact that for the 3th time I need to pay Labour fees of R350.00 to replace a part under warranty.<br /> <br />Please help me understand the quality of service and product that LG delivers to customers?<br /> <br />Regards<br /> <br />LJ de Kock</p> <p>----------<br />From: Lj De Kock ********** />Date: Wed, Jul 23, 2014 at 2:43 PM<br />To: ********** <p> <br /> <br /> <br /> </p> <p> <br /> <br /> <br /> </p> <p>Patricia Sithebe ********** />8/13/14 <br /> </p> <p><br />to me</p> <p> <br /> <br /> <br /> <br /> <br />Hi Mr. De Kock</p> <p> </p> <p>You can go to our website http://www.lg.com/za or engine such as Google.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>Kind Regards</p> <p>Patricia Sithebe</p> <p>Exchange Administrator</p> <p>Tel: ********** </p> <p>Fax to email: ********** </p> <p> </p> <p>LG Office, Raceway Industrial Park, Monte Carlo Drive, Gosforth Park, Germiston, 1419<br /> </p> <p>From: LJ De Kock ********** <br />Sent: Tuesday, August 12, 2014 7:22 PM<br />To: Patricia Sithebe//LGESA Direct Service ********** />Subject: Re: LG solar dome Repair - Customer De Kock</p> <p><br /> <br /> <br /> </p> <p>Lj De Kock ********** />8/13/14 <br /> </p> <p><br />to Patricia</p> <p> <br /> <br /> <br /> <br /> </p> <p><br /> </p> <p><br />Hi Patricia</p> <p><br />There is no such model on LGESA website as I advised yesterday.</p> <p><br />I only found that specific model Listed as Discontinued in LGEUK????????? (See Screenshot Below)</p> <p><br />I dont want to be a pain but if thats the Case I dont want that Model.</p> <p><br />I would like a Current model, Under Warranty of which we would be able to get parts in SA for that model.</p> <p><br />The reviews on this Model is also not comforting and therefor I prefer a Current Model which is available in SA and in Stores in SA.</p> <p><br />I could not find one search result for this model in SA.</p> <p><br />Could you please advise?</p> <p><br />Regards</p> <p><br />LJ</p> <p> </p> <p> <br /> <br /> </p> <p>Lj De Kock ********** />8/13/14 <br /> </p> <p><br />to natasha, toni.delporte, bcc: MARCIA</p> <p> <br /> <br /> <br /> <br /> <br />Please find attached mail correspondence with Patricia regarding the Exchange Model for your comment.</p> <p>Regards</p> <p> <br /> <br /> <br /> </p> <p>Patricia Sithebe ********** />8/13/14 <br /> </p> <p><br />to me, toni.delporte</p> <p> <br /> <br /> <br /> <br /> <br />Good Afternoon</p> <p> </p> <p>Please find attached information on the replacement model and this model is discontinued.</p> <p> </p> <p> </p> <p> </p> <p>Kind Regards</p> <p>Patricia Sithebe</p> <p>Exchange Administrator</p> <p>Tel: ********** </p> <p>Fax to email: ********** </p> <p> </p> <p>LG Office, Raceway Industrial Park, Monte Carlo Drive, Gosforth Park, Germiston, 1419</p> <p> </p> <p>From: Lj De Kock ********** <br />Sent: Wednesday, August 13, 2014 8:57 AM<br />To: Patricia Sithebe//LGESA Direct Service ********** <p> </p> <p> <br />Attachments area<br /> <br /> <br /> <br /> <br /> </p> <p>LJ De Kock ********** />8/13/14 <br /> </p> <p><br />to Patricia</p> <p> <br /> <br /> <br /> <br /> <br />Im not understanding this mail response?</p> <p>Sent from my iPhone</p> <p>On 13 Aug 2014, at 3:44 PM, Patricia Sithebe ********** wrote:</p> <p><br />Good Afternoon</p> <p> </p> <p>Please find attached information on the replacement model and this model is discontinued.</p> <p> </p> <p> </p> <p> </p> <p>Kind Regards</p> <p>Patricia Sithebe</p> <p>Exchange Administrator</p> <p>Tel: ********** </p> <p>Fax to email: ********** </p> <p> </p> <p>LG Office, Raceway Industrial Park, Monte Carlo Drive, Gosforth Park, Germiston, 1419</p> <p> </p> <p>From: Lj De Kock ********** <br />Sent: Wednesday, August 13, 2014 8:57 AM<br />To: Patricia Sithebe//LGESA Direct Service ********** />Subject: Re: LG solar dome Repair - Customer De Kock<br /> </p> <p><image002.png></p> <p> <br /> <br />Hi Patricia<br /> <br />There is no such model on LGESA website as I advised yesterday.<br /> <br />I only found that specific model Listed as Discontinued in LGEUK????????? (See Screenshot Below)<br /> <br />I dont want to be a pain but if thats the Case I dont want that Model.<br /> <br />I would like a Current model, Under Warranty of which we would be able to get parts in SA for that model.<br /> <br />The reviews on this Model is also not comforting and therefor I prefer a Current Model which is available in SA and in Stores in SA.<br /> <br />I could not find one search result for this model in SA.<br /> <br />Could you please advise?<br /> <br />Regards<br /> <br />LJ<br /> <br /><image004.png><br /> <br /><MP9287NL.pdf><br /> <br /> <br /> <br /> </p> <p>Patricia Sithebe ********** />8/14/14 <br /> </p> <p><br />to me</p> <p> <br /> <br /> <br /> <br /> <br />Hi</p> <p> </p> <p>Please find attachment .</p> <p> </p> <p>Patricia Sithebe</p> <p>Exchange Administrator</p> <p>Tel: ********** </p> <p>Fax to email: ********** </p> <p> </p> <p>LG Office, Raceway Industrial Park, Monte Carlo Drive, Gosforth Park, Germiston, 1419<br /> </p> <p>From: Patricia Sithebe//LGESA Direct Service ********** <br />Sent: Wednesday, August 13, 2014 3:45 PM<br />To: 'Lj De Kock'<br />Cc: Toni Delporte/LGESA Service ********** />Subject: LG solar dome Repair - Customer De Kock<br /> </p> <p>Good Afternoon</p> <p> </p> <p>Please find attached information on the replacement model and this model is Not discontinued.</p> <p> </p> <p> </p> <p> </p> <p>Kind Regards</p> <p>Patricia Sithebe</p> <p>Exchange Administrator</p> <p>Tel: ********** </p> <p>Fax to email: ********** </p> <p> </p> <p>LG Office, Raceway Industrial Park, Monte Carlo Drive, Gosforth Park, Germiston, 1419</p> <p> </p> <p>From: Lj De Kock ********** <br />Sent: Wednesday, August 13, 2014 8:57 AM<br />To: Patricia Sithebe//LGESA Direct Service ********** />Subject: Re: LG solar dome Repair - Customer De Kock<br /> </p> <p> </p> <p> <br /> <br />Hi Patricia<br /> <br />There is no such model on LGESA website as I advised yesterday.<br /> <br />I only found that specific model Listed as Discontinued in LGEUK????????? (See Screenshot Below)<br /> <br />I dont want to be a pain but if thats the Case I dont want that Model.<br /> <br />I would like a Current model, Under Warranty of which we would be able to get parts in SA for that model.<br /> <br />The reviews on this Model is also not comforting and therefor I prefer a Current Model which is available in SA and in Stores in SA.<br /> <br />I could not find one search result for this model in SA.<br /> <br />Could you please advise?<br /> <br />Regards<br /> <br />LJ<br /> </p> <p> </p> <p> <br />Attachments area<br /> <br /> <br /> <br /> <br /> </p> <p>Lj De Kock ********** />Aug 28 <br /> </p> <p><br />to toni.delporte, Patricia, Natasha, MARCIA</p> <p> <br /> <br /> <br /> <br /> <br />Good afternoon.</p> <p>Once again I need to complain about my LG lightwave solardom...</p> <p>Please see attached the history of my endless problems with LG in regards to my solardom.</p> <p>My solardom was eventually replace by a LG lightwave model MP9287NL.<br />Product code MP9287NL.ASSQSAF<br />SN :407KMDS03906</p> <p>This replacement happened mid Spetember 2014 as per mails below at the LG Shop in Canalwalk.</p> <p>Since the start of August 2016 it was giving me problems again with heating. My suspicion is a broken magnetron Again. This afternoon when I was preperaing lunch a made a loud bang. NO more heating up anything.</p> <p>It would appear that that the 5years warranty on magnetrons is warranted since it would be my 4th replacement in 6 years.</p> <p>I would now leave this ball in LGs court since with my last issue I was more than accommodating to wait for a replacement unit. Then to fetch in cape town and not to make a big fuss of all the previous problems I had.</p> <p>My suggestion is that somebody competent to deal with customer service and product problemsolving calls me with a resolution on how to proceed with a matter of urgency.</p> <p>My contact details:</p> <p>LJ de kock<br /> ********** 624</p> <p>Marcia de Kock<br /> ********** 114</p> <p>Address: 319c Tituis turn, Jacobsbaai, 7380.</p> <p>I will be availble on my cellphone and will await your call.</p> <p>Kind Regards</p> <p><br /> <br /> <br /> </p> ********** />Aug 29 <br /> </p> <p><br />to Patricia, LG, me, MARCIA</p> <p> <br /> <br /> <br /> <br /> <br />Good Morning Mr De Kock,</p> <p> </p> <p>Apologies for the delay in my reverting back to you.</p> <p> </p> <p>I am shocked to hear that you are even making contact with LG again with regards to your microwave.</p> <p> </p> <p>I will call you later this morning to see how we are going to “set this right”.</p> <p> </p> <p> </p> <p>Kind Regards</p> <p>Toni Delporte</p> <p>Direct Service Manager</p> <p>Service Department</p> <p>Tel : +27 11 ********** </p> <p>Email : ********** <p> </p> <p>LG ELECTRONICS S A (Pty) Ltd</p> <p>Raceway Industrial Park, Monte Carlo Drive, Gosforth Park, Germiston, 1419</p> <p>Web: www.lg.com/za | Mobile: m.lg.com/za | Social: facebook.com/LGSouthAfrica</p> <p> </p> <p> </p> <p> </p> <p>From: Lj De Kock ********** <br />Sent: 2016/08/28 03:07 PM<br />To: Toni Delporte/LGESA Direct Service ********** />Cc: Patricia Sithebe; Natasha Schoonraad; MARCIA<br />Subject: RE: LG solar dome Repair - Customer De Kock<br /> </p> <p>Good afternoon.</p> <p><br /> <br /> <br /> </p> <p>Lj De Kock ********** />Sep 1 <br /> </p> <p><br />to toni.delporte, MARCIA, Patricia, LG</p> <p> <br /> <br /> <br /> <br /> <br />Hi Toni</p> <p>I am STILL awaiting feedback in this regard. My patience is also running thin.</p> <p><br />Please could you you revert back soonest.</p> <p><br />Please read through all the correspondence and case history before making a decision. I need to know how to resolve this matter.</p> <p><br />Kind regards</p> <p> <br /> <br /> </p> <p>Lj De Kock ********** />Sep 12 (7 days ago) <br /> </p> <p><br />to toni.delporte, MARCIA, Patricia, LG</p> <p> <br /> <br /> <br /> <br /> <br />Hi Toni</p> <p>After the promise of a phone call on the 30th August 2016 I had to once again phone to the office and was told by yourself that Natachia would call me back on Friday 02/09/2016.</p> <p><br />She in returned phoned me to explain the exact same story Unita told me a week earlier and that you could have handed me over the phone when I spoke to you. My response was have been the same as it was to her and Unita. She told me she would revert back to you regarding this matter.</p> <p><br />On Wednesday, 07/09/2016, I had to follow up again. This is extremely upsetting that Im not getting satisfactory answers and empty promises of a response is made. </p> <p><br />Once again this phone call bared no fruits with the same story being reiterated and again a promise being made of getting back to me.</p> <p><br />Its now Monday 12/09/2016. I will once again call Natachia now to find out why I was not contacted yet.</p> <p><br />I request that you please respond to this matter in writing and via a call on what the FINAL resolution from LG would be.<br />I expect this to happen before COB 12/09/2016.</p> <p><br />Kind regards</p> <p> <br /> <br /> <br /> </p> <p>Lj De Kock ********** />10:36 AM (45 minutes ago) <br /> </p> <p><br />to toni.delporte, MARCIA, LG</p> <p> <br /> <br /> <br /> <br /> <br />Good Morning Toni</p> <p>Once again I need to follow up on this.</p> <p><br />Nataschia contact me last week Monday, 12/09/2016 to inform me that LG will not honour my request as per previous correspondence.<br />I asked her to please reply on my mails so I have it on my records.<br />7 Days later I need to follow up again now. Needless to say that once again Im bitterly disappointed.</p> <p><br />I need I proper response from LG on this matter so that I know how to proceed with this matter..</p> <p><br />Kind regards</p> <p> <br /> <br /> </p> <p>LG Services WC Repairs ********** />10:48 AM (33 minutes ago) <br /> </p> <p><br />to natasha.ferley, Morne, me, toni.delporte, Patricia, MARCIA</p> <p> <br /> <br /> <br /> <br /> <br />Good day</p> <p> </p> <p>Please be advise that LGSA will cover the magnetron under warranty.</p> <p> </p> <p>Please note that unit is out of warranty.</p> <p> </p> <p>Assessment fee – paid</p> <p> </p> <p>Now my technician will assess unit after assessment we will quote on parts and labour.</p> <p> </p> <p>Please feel free to contact us if you have any other queries.</p> <p> </p> <p>Kind regards</p> <p> </p> <p>Sent with a Smile!</p> <p> </p> <p>Rozanne Westraadt</p> <p>Service Administrator</p> ********** <p> </p> <p> </p> <p>From: Lj De Kock ********** <br />Sent: 28 August 2016 03:07 PM<br />To: ********** />Cc: Patricia Sithebe; Natasha Schoonraad; MARCIA<br />Subject: RE: LG solar dome Repair - Customer De Kock</p> <p> </p> <p>Good afternoon.</p> <p>Once again I need to complain about my LG lightwave solardom....</p> <p> <br /> </p> <p> <br /> <br /> <br />When I tested the unit at home for the first time on 30/07/2014 we nearly burned down the house since the electrical wiring inside the unit burned. This was obviously the final straw that broke the camels back..<br /> <br /> </p> <p> <br />I bought a LG solar dome SA Cook in December 2010. In November 2011 I took it in for a repair under warranty. The megnotron was replaced. A year after purchase on a R 4000 appliance that is suppose to be of superior quality.. I was told that the part has a 5 year warranty and my appliance a 2 year =arranty.</p> <p>Now 16 months later I had to take it in for megnotron. When I got to Cape Town Electronics I was told to pay a upfront R200 assessment fee.....</p> <p>I really don't mind paying for the repair if there is any other part except for the megnotron that's faulty.</p> <p>But now I needed to fork out upfront money to get a appliance fixed which should still be under warranty. Warranty should be renewed when part was replaced.</p> <p>I was also told that if its the megnotron (which is by my knowledge the problem) that needs replacing I will still be liable for the Labour and assesment fee. This is totally unacceptable. This is a product that should have a extended warranty of superior quality. To need to replace and pay for a part which is suppose to last 8 to 10 years twice in 3 years is not acceptable.</p> <p>The details on this case is as follow:</p> <p>LG Solardom Sa Cook<br />Serial nr: MP9289JS-00SKMLK01144</p> <p>Owner name: LJ de Kock<br />Address: 319c Tituis Turn, Jacobsbay<br />Contact nr ********** 200<br ********** <p>I kindly await your response in this matter</p> <p>Regards<=r> </p>