LG service- Pathetic

I did send in my LG BB5530A to IRS Tronics in Pinetown for repairs as the unit would not turn on. This was on the 3rd of June. Terrible service from IRS Tronics as I had to keep phoning to find out progress with unit. Eventually, 2 weeks later I was told that the units main board is the fault and that no spares were available as this unit has been discontinued. According to IRS Tronics, they were going to try to make unit work using parts from another second hand unit, but this unit had the same type of issue with main board. Eventually, after a month i requested IRS Tronics to close unit as it seems that this unit was never going to be repaired. This has put me R7000 rand out of pocket. When I purchased the sound bar I was was under the impression that I was buying a reputable brand and would have the backup and service of the LG brand. How wrong I was. Stay well clear from LG products if this is the type of service you receive from them.