VM
V M
1 reviews | Active since Oct 2017
13 May 2025, 16:49
LG Service Disaster
My daughter bought a Thermostat from LG Service and was told they can service and fix our LG GR329BL They sent 2 service men who tried 5 times and could not get my refrigerate to stop freezing. They called me two weeks ago at the time I was so behind I had to wait to get things back to normal. I try calling to get them out as I am back in the same place aqs I was where my LG Fridge is freezing up and I keep throwing everything out of my fridge.
Its so disappointing as when I call Johannes the Manager Declines mt calls continually. Are their any Good managers in service Department that can assist and advise? As I cant get them to fix their bad service and get my LG fridge working.
How do I deal with it?
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LG Electronics's replyOfficial
14 May 2025, 16:35Hello and a warm welcome to LG Customer Care. My name is Olivia , and I'm here to assist you. Thank you for reaching out to us. We deeply regret any dissatisfaction you may have experienced and want to make things right for you.
We have escalated the matter to management. We will be in contact.
We have escalated the matter to management. We will be in contact.
LG Electronics's reply14 May 2025, 16:35
Official
Hello and a warm welcome to LG Customer Care. My name is Olivia , and I'm here to assist you. Thank you for reaching out to us. We deeply regret any dissatisfaction you may have experienced and want to make things right for you.
We have escalated the matter to management. We will be in contact.
We have escalated the matter to management. We will be in contact.