JS
J S

1 reviews | Active since Oct 2019

16 Oct 2019, 09:10

LG *********** WITH NO COMPASSION TO LOYAL CUSTOMERS

I've bought a LG double door fridge in 2015 for R23000. My peace of mind was the 10 year warranty displayed all over the unit. The unit stopped working 2 weeks ago and I was shocked to find out the unit only has a 2 year warranty and the proudly displayed 10 years was only on the linear compressor unit. All good , I paid the call out fee and was told that the unit has a gas leak and need to be taken in for repairs. I paid ANOTHER R1600 and I was phoned by the techie to be told that it was indeed a gas leak and oh SORRY its a sealed unit and can't be repaired. Do I want the "doorstop" back or must they chuck it!!!!! A 4 YEAR OLD UNIT THAT COST YOU R23000 AND IT CAN'T BE REPAIRED.... BUY A NEW ONE....REALLY?????? He also told me its the third one with the same problem that he worked on, so I assume the materials used must be inferior and only capable of lasting 4 years... Phoned LG and was told they can assist and I can buy a new one at cost but be aware "the price can be more than what I can get at the dealers because they, the dealers, buy bulk, really "???? The international supplier LG can't beat their own resellers prices????? HOW ABSURD??? Then after that they warn you in writing and in bold that the quote they provide for the new unit is final and not negotiable and if you dare dispute their quote ,LG will withdraw the offer with NO further communication allowed. How pathetic !!!!!

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Replies (1)
LG Electronics
LG Electronics's reply16 Oct 2019, 10:19
Official
Good day JS.

Thank you for your correspondence .I must apologize for the inconvenience caused. An employee from LG will contact you shortly. 

Kind Regards.
LG Customer Care.