MB
Mahomed B
1 reviews | Active since Feb 2021
05 Feb 2021, 09:49
LG reluctant to assist with their TV parts
Hi, Please think many time before buying an LG TV. I bought a LG 3D LED and I have less than 700 viewing hours. All the ports stop working (HDMI and USB and the TV is now useless. The spares are no more available and only feedback LG can give is that they are sorry. I requested addition feedback and the Directors and PR Managers just ignore my emails with no additional feedback.
Helpful (0)
Replies (5)0
Replies (5)
LG Electronics's replyOfficial
05 Feb 2021, 15:30Good day,
My name is Reuben from LG Customer Care,
I do apologize for the bad experience that you have had to endure.
I have lodged a formal complaint on the system and your reference number is as follow: VCU***
An LG representative from the complaints department will contact you shortly in order to resolve the issue that you are experiencing.
Warmest Regards
LG Customer Care
My name is Reuben from LG Customer Care,
I do apologize for the bad experience that you have had to endure.
I have lodged a formal complaint on the system and your reference number is as follow: VCU***
An LG representative from the complaints department will contact you shortly in order to resolve the issue that you are experiencing.
Warmest Regards
LG Customer Care
LG Electronics's reply05 Feb 2021, 15:30
Official
Good day,
My name is Reuben from LG Customer Care,
I do apologize for the bad experience that you have had to endure.
I have lodged a formal complaint on the system and your reference number is as follow: VCU***
An LG representative from the complaints department will contact you shortly in order to resolve the issue that you are experiencing.
Warmest Regards
LG Customer Care
My name is Reuben from LG Customer Care,
I do apologize for the bad experience that you have had to endure.
I have lodged a formal complaint on the system and your reference number is as follow: VCU***
An LG representative from the complaints department will contact you shortly in order to resolve the issue that you are experiencing.
Warmest Regards
LG Customer Care
MB
Mahomed B's updateReviewer Update
08 Feb 2021, 10:01Hi,
Still havent heard from LG as promised in the response
Still havent heard from LG as promised in the response
MB
Mahomed B's update08 Feb 2021, 10:01
Reviewer Update
Hi,
Still havent heard from LG as promised in the response
Still havent heard from LG as promised in the response
MB
Mahomed B's updateReviewer Update
08 Feb 2021, 10:02Hi Reuben,
Still no response from LG
Still no response from LG
MB
Mahomed B's update08 Feb 2021, 10:02
Reviewer Update
Hi Reuben,
Still no response from LG
Still no response from LG
MB
Mahomed B's updateReviewer Update
09 Feb 2021, 11:37Third response and still no haven't heard from LG as per Reuben's comments above. If the service is so bad can you imagine the quality of their product.
MB
Mahomed B's update09 Feb 2021, 11:37
Reviewer Update
Third response and still no haven't heard from LG as per Reuben's comments above. If the service is so bad can you imagine the quality of their product.
MB
Mahomed B's updateReviewer Update
16 Feb 2021, 08:14Thanks LG for nothing, maybe I will send an email to LG International Head Office and on the pathetic service and lies LG (ZA) offers. I also think Reuben does not exist, this is just to silence the customer with a **** branded product
MB
Mahomed B's update16 Feb 2021, 08:14
Reviewer Update
Thanks LG for nothing, maybe I will send an email to LG International Head Office and on the pathetic service and lies LG (ZA) offers. I also think Reuben does not exist, this is just to silence the customer with a **** branded product