LG products and customer service are so poor

I have purchased a Fridge for almost R40 000.00 in March 2023. I have logged a call in 2024 while still under the warrantee. They sent a technician out and they couldn't find a fault. The problem persisted but they needed proof from me and required a recording of the problem which was impossible for me to do as it happens for a few seconds at a time. Then the problem started getting worse however it was now out of warrantee and the fridge packed up just over 2 years after purchase. I was then forced to pay as the problem was the cooling fan packing up. They were able ti find the fault immediately by a display in the fridge, but why could they not pick up the problem initially using the same display to find the fault. Now again the compressor packs up 3 months later and still i am liable to pay as we are required to pay for technician even though the compressor has a 10 year guarantee. This is just ridiculous as nothing is explained when you purchase the unit about how they work. Now technician has come out and tried fixing it but the problem has not been resolved and no one at LG can reslove my issues. All my emails and calls are not being rep**** to.

Honestly patheteic service from such a large supplier.