ZB
Ziyanda B

1 reviews | Active since Mar 2021

16 Nov 2021, 12:01

LG Pits!

Bought a washing machine in Jan 2021, for the past few months, the machine worked satisfactorily but recently the unit has been giving me headaches. It feels like the more repairs are done, the more issues I experience. What's become so frustrating is me having to work around the technicians time and not the other way around. I've spent a great fortune on this unit and it's so unfortunate that it has already given me problems so early in its lifespan, the machine is barely 10 months old and the thought of how it will perform in the coming years gives me so much anxiety and stress. This has brought a great inconvenience for me, I must express that I am disappointed and very much frustrated with the machine and how LG is handling this.

Wouldn't recommend LG to anyone!

0
Replies (1)
LG Electronics
LG Electronics's reply17 Nov 2021, 12:03
Official
Good day, my name is Reuben from LG Customer Care, thank you for your message.

Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.

Your query has been escalated to the complaints department and your complaints reference number is as follows: 
VCU***

An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.

Warmest Regards
LG Customer Care

Best regards,