LG- Pathetic service

I am completely disgusted with the after sales service being received from LG. We bought a combo washer and dryer after several recommendations from family members who have the same machine. The issue that we are having is that whenever we use the dryer all the clothes come out with a burnt smell. The entire laundry also smells of burning plastic. Non of the other machines do this. When we initially called the customer care line, we were told that is was normal and that it would clear up after +- 10 uses. We are now at +- 75 uses and still the same. We have logged a few tickets and have had the technician come through and say that it is normal. It was also taken away for a few days and returned as no fault found. Several attempts were made to escalate to management etc with them just not taking or returning calls. They are never available. LG after sales service is dismal and I would never recommend them to anyone. I am planning to sell my LG products (Fridge, Microwave x 2, Dishwasher, Combo dryer/washer, TV, soundbar etc) spent a lot of money with a pathetic brand. Messages were left for Amos the service manager and Jason the service director. Still waiting for several months for a return call.