ML
Monique L

1 reviews | Active since Jan 2018

13 Dec 2023, 11:35

LG NOT INTERESTED IN OUT OF WARRANTY AFTER SERVICE

VERY BAD SERVICE FROM LG AND HIRSCH'S

LG YOUR PATHETIC SERVICE IS SHOCKING. MY DIRECTOR PAID FOR A PART ORDERED FROM HIRSCH'S LAST WEEK FRIDAY. I WAS TOLD YOU WILL HAVE A STOCK TAKE AND THE PARTS ORDER WILL ONLY BE PROCESSED THE 11/12/2023.

I HAD KEPT ON FOLLOWING UP WITH HIRSCH'S UMHLANGA ROCKS. I WAS TOLD THE PART WAS ORDERED AND PROCESSED ON 12/12/2023.

JUST TO FIND OUT TODAY THAT YOU DO NOT HAVE THE PART AND THE BLAME IS BEING PLACED ON THE DURBAN PORTS ISSUE BEEN DELAYED. AS WELL YOUR PARTS SERVICE MANAGER WENT ON LEAVE!!!!!!!!!!!

MY DIRECTOR PAID IN FULL SHE IS GOING TO HER HOLIDAY HOME 14/12/2023 AND HER WASHING MACHINE IS NOT FIXED.

SHOCKING AND DISGUSTING SERVICE!

I WILL CONTINUE TO POST ALL OF THIS ON SOCIAL PLATFORMS!

0
Replies (1)
LG Electronics
LG Electronics's reply14 Dec 2023, 11:26
Official
Apologies for the inconvenience.
Kindly note that we have escalated the matter to the relevant department to investigate.
We will be in contact soon.
Regards
LG Customer Care