AS
Adrian S

1 reviews | Active since May 2023

06 Jun 2024, 16:11

LG no spares retention policy

I have an LG dishwasher about 10 years old and in mint condition. There is also a 10 year motor warranty. Took it to the LG service repair centre in Cape Town and after an assessment I was told no(door lock mechanism)spares available. Strangely, they did have the door 2 connectors. I queried the number of years that spares must be available for appliances and was told that LG does not have such a policy and that there is no such consumer law to force them to keep spares for 10 years per model. I queried the 10 year warranty on the motor and met with the same no spares retention policy answer. Most upset I did what I had to do from the start - phone local handyman technicians. I eventually found an appliance technician who came to my house and fitted a locking mechanism and 2 door connectors and now my old dishwasher is working as new and as before! No thanks to LG for not having nor keeping spares available! Shopping to perhaps buy a new replacement, most, if not all brands of appliances stated the availibilty of spares time on the websites.

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Replies (1)
LG Electronics
LG Electronics's reply11 Jun 2024, 11:40
Official
 Thank you for sharing your information with us. We deeply regret any dissatisfaction you may have experienced and want to make things right for you. I've promptly forwarded it to the appropriate department for resolution. Your support reference number is VCU*** . Please expect a call from our team soon. We appreciate your patience and understanding.