LG need efficient repair agents in KZN

<p>About 4 years ago I purchased a R15000.00 LG fridge from Hirsch. It recently stopped cooling and my nightmare of poor setvice began. Contacted Hirsch and subsequently paid a call out fee of R350.00. The hirsch technician cited the mother board and motor as being the fault. They promised to pick up the fridge the next day. This never happened so we complained to hirsch and then got a call from IR Tronics in Pinetown who also demanded a call out fee of R450.00. I protested and Hirsch then refunded me the initial fee. I had to then deposit this call out fees and after a few days a youngster from this LG accredited repairer cited the fan and motor as being faulty. I had to then deposit a further R1200.00 for this part and labour. By the way the motor has a 15 year guarantee. We waited over a week until another technician called on us from IR Tronics. He appeared more professional and conducted more tests and said it was not the motor but the mother board. We had deposit a further R1600 and in the end it cost me over R3000.00 while we battled for a over a month without a fridge. This was inefficient and pathetic service from this so called accredited LG repairer. The worst part is that they are the only ones servicing the KZN Province. LG products are being tarnished by this poor and ineffective repair company. Their entire service is poor and their phones go unanswered and they don't return calls. It's my gut feeling that this may be a **** as I question what came if the motor as it was not installed in my fridge. </p>