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wenzel N

1 reviews | Active since Dec 2011

06 Feb 2015, 06:23

LG -MOST USELESS SERVICE EVER

Last year on 12 December I contact IRS about a TV that went for repairs that was damaged, IRS took no responsibility and the manager Rakesh Ramharak said if you take your car for repairs and it gets damaged, then you are liable - what a pathetic response. I called LGE and spoke to AMOS who up till today he is calling me back, his manager patrick has received over 10 messages to call me back and even he is still calling me. Seems Manager is just as *********** as Supervisor, so that's is no surprise. SO till now, the TB is with IRS and they have not contacted me to fetch the TV, its been over 3 months. LGE call centre is not bothered, My complaints fall on deaf ears.LG's incompetence will not go unnoticed, its because of people like you and drive customers away from the brand. Everyone do yourself a huge favor and do not purchase any LG products as once you have issues, you will never get it repaired, it will come back in worse condition if it ever comes back.<br> I regret making LG a brand of choice,I will ensure I have no LG products, HOW CAN YOU KEEP MY TV FOR SO MANY MONTHS AND NOT RETURN IT, I AM DISGUSTED WITH HOW YOU OPERATE.

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Replies (1)
LG Electronics
LG Electronics's reply06 Feb 2015, 06:41
Official
Hello wenzel22,

Good Morning,
Thank you for briniging this to our attention.An agent from the Helpdesk will be in contact with you once this has been followed up with the relevant person concerned.

Kind Regards
LG Service