SL
Siegfried L
1 reviews | Active since Apr 2012
24 Aug 2021, 14:31
LG Microwave disfunction
I have purchased an LG Microwave MS4235GIS in February 2020 from Tafelberg Furnishers. My story sounds just like the review on https://www.hellopeter.com/lg-electronics/reviews/faulty-lg-microwave-***
After it broke in May 2020, we exchanged it for the same model (another one). This one broke just over a year later. It just stopped working, just like the first one. I have no reason to believe other than that the problem lies in the product.
Now Tafelberg Furnishers just wants to replace some part and give me the same microwave back, even though it is clearly a faulty design.
Our first LG worked for 24 years. Clearly we have some other type of product now.
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Replies (1)
LG Electronics's replyOfficial
25 Aug 2021, 12:28Good day, my name is Reuben from LG Customer Care, thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows:
VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows:
VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Best regards,
LG Electronics's reply25 Aug 2021, 12:28
Official
Good day, my name is Reuben from LG Customer Care, thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows:
VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows:
VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Best regards,