AM
Allen M
1 reviews | Active since Feb 2020
07 Jul 2025, 17:29
LG microwave butt burner.
Please don’t buy a LG microwave oven. I bought a recommended microwave from Lg. 10 year magnetron guarantee. 6 years in now on magnetron 3. And it’s R500 bucks a time to replace and there are a few people there with the same issue every time. No my control panel has an error, no guarantee, R1800 to replace and R500 labour for a 2 minute job. A new machine is R3800. So I must spend R2300 rand to get a 6 year old machine?? No guarantee Oh. There is total monopoly on the part. You can get it anywhere else. So they can charge you hat they like. Is it worth it??
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Replies (3)
LG Electronics's replyOfficial
21 Jul 2025, 15:59 Hi there, ! I'm thrilled to share with you that your complaint has been successfully resolved, marking its closure. I hope our assistance met your expectations and left you feeling satisfied . If you need any further assistance, please don't hesitate to reach out. We're always here for you!
LG Electronics's reply21 Jul 2025, 15:59
Official
Hi there, ! I'm thrilled to share with you that your complaint has been successfully resolved, marking its closure. I hope our assistance met your expectations and left you feeling satisfied . If you need any further assistance, please don't hesitate to reach out. We're always here for you!
LG Electronics's replyOfficial
21 Jul 2025, 16:09 Hi there, ! I'm thrilled to share with you that your complaint has been successfully resolved, marking its closure. I hope our assistance met your expectations and left you feeling satisfied . If you need any further assistance, please don't hesitate to reach out. We're always here for you!
LG Electronics's reply21 Jul 2025, 16:09
Official
Hi there, ! I'm thrilled to share with you that your complaint has been successfully resolved, marking its closure. I hope our assistance met your expectations and left you feeling satisfied . If you need any further assistance, please don't hesitate to reach out. We're always here for you!
AM
Allen M's updateReviewer Update
29 Jul 2025, 11:48Slowly, unpack the problem, don't assume so much. no complaint no action from LG. Complaint lodged, poor response from LG. then no reply. until new complaint , no, reply until another complaint. serious complaint small action, threats, more action, satisfactory result at best. happy customer not so much, return customer definitely not. Why??? poor backup service of customers , inferior product. a absolute wall of confusion before you can get the right assistance. LG management, poor representation and commitment to service excellence. disappointed in LG i am. i will not replace my current microwave with another LG. i have spent Approx:R2250 +time and travel for a machine that cost R3850 in the past 5 years.. not viable in my opinion.
AM
Allen M's update29 Jul 2025, 11:48
Reviewer Update
Slowly, unpack the problem, don't assume so much. no complaint no action from LG. Complaint lodged, poor response from LG. then no reply. until new complaint , no, reply until another complaint. serious complaint small action, threats, more action, satisfactory result at best. happy customer not so much, return customer definitely not. Why??? poor backup service of customers , inferior product. a absolute wall of confusion before you can get the right assistance. LG management, poor representation and commitment to service excellence. disappointed in LG i am. i will not replace my current microwave with another LG. i have spent Approx:R2250 +time and travel for a machine that cost R3850 in the past 5 years.. not viable in my opinion.