FD
Faghrie D

1 reviews | Active since Dec 2015

12 Sept 2023, 10:59

LG Microwave bursts into flames

I bought an LG Neo Chef microwave from Game Canal Walk. After 5 months out of the blue, the microwave just started to shoot out flames from the side inside the device. Game sent it to LG to be fixed. I received a message from Game Canal Walk stating that the microwave is now fixed and that it was ready to be collected. After plugging it in at home the same thing happened. A big humming sound and sparks once again. I informed LG that I was not happy with this device and would never feel safe using it in the future. It has only been in my ownership for less than 6 months. I did a bit of research and found out that this microwave brand has a history of bursting into flames. I want LG to refund me for this microwave. I do not want it because it is dangerous. LG please just give me a refund. Show that the safety of your customers is more important than your profit margin.

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Replies (1)
LG Electronics
LG Electronics's reply06 Oct 2023, 08:23
Official
Thank you for bringing this issue to our attention and we are sorry to hear about your bad experience.
We apologies for the inconvenienced caused.
Regards
LG Customer Care