FM
Fundiswa M
1 reviews | Active since Jun 2020
10 Feb 2021, 16:25
LG Microwave
I purchased an LG 42L Neochef Solo Microwave (Black) on 02 December 2020 from Makro Germiston. On 21 January 2021 the 'enter button' had a defect for which I took the product back. On 10 February 2021 (day 20) I received a text message from Makro that the product is ready for collection. I proceeded to collect, got back home only to discover that the same defect was still occurring. I spent R3199.00 on this microwave and my experience of it is that it's quality is not only poor but pathetic! I'm extremely disappointed LG!!!
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LG Electronics's replyOfficial
11 Feb 2021, 11:29Good day,
My name is Reuben from LG Customer Care,
I do apologize for the bad experience that you have had to endure.
I have lodged a formal complaint on the system and your reference number is as follow: VCU***
An LG representative from the complaints department will contact you shortly in order to resolve the issue that you are experiencing.
Warmest Regards
LG Customer Care
My name is Reuben from LG Customer Care,
I do apologize for the bad experience that you have had to endure.
I have lodged a formal complaint on the system and your reference number is as follow: VCU***
An LG representative from the complaints department will contact you shortly in order to resolve the issue that you are experiencing.
Warmest Regards
LG Customer Care
LG Electronics's reply11 Feb 2021, 11:29
Official
Good day,
My name is Reuben from LG Customer Care,
I do apologize for the bad experience that you have had to endure.
I have lodged a formal complaint on the system and your reference number is as follow: VCU***
An LG representative from the complaints department will contact you shortly in order to resolve the issue that you are experiencing.
Warmest Regards
LG Customer Care
My name is Reuben from LG Customer Care,
I do apologize for the bad experience that you have had to endure.
I have lodged a formal complaint on the system and your reference number is as follow: VCU***
An LG representative from the complaints department will contact you shortly in order to resolve the issue that you are experiencing.
Warmest Regards
LG Customer Care