KN
Kayle N
1 reviews | Active since Nov 2015
11 Oct 2022, 13:24
LG lying about Nanocell 86 not having backlight bleeding.
My brand new Nanocell 86 has extremely bad backlight bleeding.
An accessor from LG electronics Midrand accessed the TV and has **** that there is no fault with TV.
I have pictures and video recordings of the backlight bleeding.
I have been trying to get a refund for this TV since receiving it over 1 month ago.
LG has not contacted me regarding my issues and is breaking the consumer law as I requested a refund on day 1 of receiving this TV.
LG electronics Midrand is not taking accountibilty for their defective product and refuses to address the backlight bleeding which is clearly visible.
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LG Electronics's replyOfficial
11 Oct 2022, 13:49 Good day, my name is Olivia
Thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to our LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to our LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
LG Electronics's reply11 Oct 2022, 13:49
Official
Good day, my name is Olivia
Thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to our LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to our LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care