PvdM
Pieter van der Merwe
1 reviews | Active since Dec 2013
28 May 2020, 09:40
LG Home appliances bad bad service.
Bought a LG inverter microwave at Makro for just under R3000. The sales person convinced me not to buy a Samsung because the new LG inverter microwave has a 20 year guarantee and the best after sales service i can wich for. After 18minths the microwave is not heating up anymore and getting hold of LG is impossible and they sure as hell do no effort to help you. Trying through Makro was even more difficult as they don't even listen to your problem. All i need is aftersales service from LG or Makro. After all it was Makro who made all the promises.
Helpful (0)
Replies (4)0
Replies (4)
LG Electronics's replyOfficial
28 May 2020, 20:19Good evening Mr Pieter,
My name is Reuben from LG Customer Care.
I must apologize for the poor service you are receiving.
Please may you inform me as to what province you reside in so that I may direct you to the nearest Official LG repair agent who woud repair your unit.
Warmest Regards
LG Customer Care
My name is Reuben from LG Customer Care.
I must apologize for the poor service you are receiving.
Please may you inform me as to what province you reside in so that I may direct you to the nearest Official LG repair agent who woud repair your unit.
Warmest Regards
LG Customer Care
LG Electronics's reply28 May 2020, 20:19
Official
Good evening Mr Pieter,
My name is Reuben from LG Customer Care.
I must apologize for the poor service you are receiving.
Please may you inform me as to what province you reside in so that I may direct you to the nearest Official LG repair agent who woud repair your unit.
Warmest Regards
LG Customer Care
My name is Reuben from LG Customer Care.
I must apologize for the poor service you are receiving.
Please may you inform me as to what province you reside in so that I may direct you to the nearest Official LG repair agent who woud repair your unit.
Warmest Regards
LG Customer Care
PvdM
Pieter van der Merwe's updateReviewer Update
29 May 2020, 06:08Morning Reuben.
Thank you for your prompt response.
I Live in Kemptonpark and the microwave was bought at Makro.
Regards Peet.
Thank you for your prompt response.
I Live in Kemptonpark and the microwave was bought at Makro.
Regards Peet.
PvdM
Pieter van der Merwe's update29 May 2020, 06:08
Reviewer Update
Morning Reuben.
Thank you for your prompt response.
I Live in Kemptonpark and the microwave was bought at Makro.
Regards Peet.
Thank you for your prompt response.
I Live in Kemptonpark and the microwave was bought at Makro.
Regards Peet.
LG Electronics's replyOfficial
29 May 2020, 18:13Thank you,
In that case you would have to take it in directly to the repair agent for a speedy service experience.
Their name is Xecutronix and their contact number is ***
Unit 4 Big Sky Factories 19 Drakensburg Drive, Longmeadow West, Longmeadow Business Park, Edenvale, Johannesburg
Warmest Regards
LG Customer Care
In that case you would have to take it in directly to the repair agent for a speedy service experience.
Their name is Xecutronix and their contact number is ***
Unit 4 Big Sky Factories 19 Drakensburg Drive, Longmeadow West, Longmeadow Business Park, Edenvale, Johannesburg
Warmest Regards
LG Customer Care
LG Electronics's reply29 May 2020, 18:13
Official
Thank you,
In that case you would have to take it in directly to the repair agent for a speedy service experience.
Their name is Xecutronix and their contact number is ***
Unit 4 Big Sky Factories 19 Drakensburg Drive, Longmeadow West, Longmeadow Business Park, Edenvale, Johannesburg
Warmest Regards
LG Customer Care
In that case you would have to take it in directly to the repair agent for a speedy service experience.
Their name is Xecutronix and their contact number is ***
Unit 4 Big Sky Factories 19 Drakensburg Drive, Longmeadow West, Longmeadow Business Park, Edenvale, Johannesburg
Warmest Regards
LG Customer Care
PvdM
Pieter van der Merwe's updateReviewer Update
31 May 2020, 13:43Thx Reuben.
I will take it in on Monday.
But not without expressing my dissapointment on social media.
The sales person at Makro who was from LG because he had a LG shirt on, the same one that convinced me not to buy a Samsung, said! that if the microwave gives any problems in the 2 year guarantee period it will be repaired free of charge at my residence.
Seems like lies and valse promises to pensioners are the norm at LG.
Regards Peet
I will take it in on Monday.
But not without expressing my dissapointment on social media.
The sales person at Makro who was from LG because he had a LG shirt on, the same one that convinced me not to buy a Samsung, said! that if the microwave gives any problems in the 2 year guarantee period it will be repaired free of charge at my residence.
Seems like lies and valse promises to pensioners are the norm at LG.
Regards Peet
PvdM
Pieter van der Merwe's update31 May 2020, 13:43
Reviewer Update
Thx Reuben.
I will take it in on Monday.
But not without expressing my dissapointment on social media.
The sales person at Makro who was from LG because he had a LG shirt on, the same one that convinced me not to buy a Samsung, said! that if the microwave gives any problems in the 2 year guarantee period it will be repaired free of charge at my residence.
Seems like lies and valse promises to pensioners are the norm at LG.
Regards Peet
I will take it in on Monday.
But not without expressing my dissapointment on social media.
The sales person at Makro who was from LG because he had a LG shirt on, the same one that convinced me not to buy a Samsung, said! that if the microwave gives any problems in the 2 year guarantee period it will be repaired free of charge at my residence.
Seems like lies and valse promises to pensioners are the norm at LG.
Regards Peet