ML
Marelize L

1 reviews | Active since Feb 2018

21 Feb 2018, 19:03

LG G5 GPS Faulty

Good day, I have had too book my LG G5 in 3 times since Oct/Nov last year (I got the phone in July 2016). This was as Vodacom in Tygervalley (Cape Town) as it was the store where I have gotten the original contract.

Every time I get it back the exact same problem arises again. The last 2 times the phone has actually gotten worse. The first time it was just the GPS was faulty, the 2nd and 3rd times the phone has actually gotten extremely slow as well. The first time they replaced the motherboard, the second time they just updated the software and the last time they replaced the motherboard again (this was 2 Feb 2018). I am NOT going to book my phone in again as this is costing me money and it's extremely irritating. I have to update and backup and re-install the apps every time and I also use my phone for work. I am willing to go somewhere where they can test it to verify the fault, but I am NOT going to book the phone in again. I want a new phone, it doesn't have to be a LG G5, but it must at least be equal to that. I have phoned the Tygervalley Head Office branch for Vodacom and they told me to phone ********** . The Call centre agent told me repeatedly that they can't help me and I HAVE to book the phone in AGAIN.

Please help me.

0
Replies (9)
LG Electronics
LG Electronics's reply22 Feb 2018, 09:14
Official

Kind Regards.

LG Customer Care.

ML
Marelize L's update22 Feb 2018, 09:31
Reviewer Update
There is no reply?
LG Electronics
LG Electronics's reply22 Feb 2018, 09:41
Official

Thank you for your correspondence i must apologise for the inconvenience caused. An employee from LG will contact you shortly. I sincerely apologise for the no reply earlier .

Kind Regards.

LG Customer Care.

ML
Marelize L's update23 Feb 2018, 11:02
Reviewer Update
I have had no one contact me as of yet?
ML
Marelize L's update25 Feb 2018, 20:05
Reviewer Update
Can someone please contact me? My phone is freaking out completely now. Very slow and also switched off last night by itself, the battery was still on 49%.
ML
Marelize L's update25 Feb 2018, 20:05
Reviewer Update
Can someone please contact me? My phone is freaking out completely now. Very slow and also switched off last night by itself, the battery was still on 49%.
LG Electronics
LG Electronics's reply26 Feb 2018, 10:36
Official

Thank you for your correspondence i must apologise for the inconvenience caused. Your complaint has been escalated to Goodman in our GSM Dept.

Kind Regards.

LG Customer Care.

ML
Marelize L's update02 Mar 2018, 10:56
Reviewer Update
This is getting a bit ridiculous now. I've still had no contact from anyone at LG.!!!!!
ML
Marelize L's update12 Jun 2018, 17:19
Reviewer Update
This is really pathetic. I booked my phone in 5 times now. The last time I received a completely new LG G5. I've had it for about 2-3 weeks now. All of the sudden it started pausing by itself again. This is ridiculous as now obviously now the warranty has expired while it being fixed the whole time. I want a different phone than an LG G5. I have been more patient than most people would have been.