LG G4 Stylus
<p>This phone started giving problems with Boot loop issues. Took the phone back to where I got it on contract. They sent it to MTN PE, who could do nothing and sent it to Allendale for repair. After just over 2 weeks, I get a call saying phone is back and fixed. Phone is exactly the same. Boot looping and finished my data having to reload apps and backup phone again. Who is going to reimburse me for this waste of data. I have called LG just before it went out of the 6 month warranty and they said they were aware of this problem and I must take it back to MTN Vincent Park. Well if it is a known issue and a repair solution is available, why is my phone still the same.</p> <p> </p> <p>This is clearly a defective product, it should be replaced. I have done an internet search and well documented.</p>
Thank you for getting in touch ! Your query / concern is going to be reviewed asap by a friendly member of our Service Team who will gladly assist you.
Kind Regards.
LG Customer Care.
Thank you for getting in touch ! Your query / concern is going to be reviewed asap by a friendly member of our Service Team who will gladly assist you.
Kind Regards.
LG Customer Care.
LGE (LG Electronic's) responded quite fast to me posting on this website. THey emailed me, I emailed back what they asked and then that is where the story ended on their side. Further emails have been sent, none answered by them and as of today, 16 days have passed and Istill don't know if they have located my phone and told MTN what needs to be done?
The company moto, "Lifes Good", definitely does not reflect how their staff interact with upset and irrate customers.
Why must we have to resort to strong arm tactic's just to get some service.
Can someone else at LGE(Not Amos) take up my plight and give me progress / feedback as to it is attended to, sorry not fixable and we will replace said unit? Just something!!!!!!!!!!!
LGE (LG Electronic's) responded quite fast to me posting on this website. THey emailed me, I emailed back what they asked and then that is where the story ended on their side. Further emails have been sent, none answered by them and as of today, 16 days have passed and Istill don't know if they have located my phone and told MTN what needs to be done?
The company moto, "Lifes Good", definitely does not reflect how their staff interact with upset and irrate customers.
Why must we have to resort to strong arm tactic's just to get some service.
Can someone else at LGE(Not Amos) take up my plight and give me progress / feedback as to it is attended to, sorry not fixable and we will replace said unit? Just something!!!!!!!!!!!
Thank you for getting in touch ! Your query / concern is going to be reviewed asap by a friendly member of our Service Team who will gladly assist you.
Kind Regards.
LG Customer Care.
Thank you for getting in touch ! Your query / concern is going to be reviewed asap by a friendly member of our Service Team who will gladly assist you.
Kind Regards.
LG Customer Care.
I received this reply from LGE(Amos Mamabolo) on the the 3rd October 2016.
"MTN responded to me on Friday in connection with your phone.
Your phone has been repaired and returned back to the store where it was booked in.
They have advised that they checked the unit to ensure that it works according to spec."
So after the 3rd October 2016, I have been constantly contacting the MTN store where my phone was being returned to. After almost 10 days, the store calls me to say that I can come and pick up my phone, however it is not my repaired phone but a good used phone.
***, I must have someones hand me down phone, not my supposedly fixed phone. I told the store lady that I would not be taking the hand me down phone. I will be contacting my Legal Lawyer and we WILL definitely be contacting the OMBUDSMAN and demanding a new phone. She would get back to me once the store owner came into work. MTN Vincent Park, East London. Well, I am still waiting for a call from them.
If this is how LGE and MTN do business, then I am forced to stand up and take things right to the top.
If I could change the rating from 1 star to no stars, I would as this is absolutely pathetic.
I received this reply from LGE(Amos Mamabolo) on the the 3rd October 2016.
"MTN responded to me on Friday in connection with your phone.
Your phone has been repaired and returned back to the store where it was booked in.
They have advised that they checked the unit to ensure that it works according to spec."
So after the 3rd October 2016, I have been constantly contacting the MTN store where my phone was being returned to. After almost 10 days, the store calls me to say that I can come and pick up my phone, however it is not my repaired phone but a good used phone.
***, I must have someones hand me down phone, not my supposedly fixed phone. I told the store lady that I would not be taking the hand me down phone. I will be contacting my Legal Lawyer and we WILL definitely be contacting the OMBUDSMAN and demanding a new phone. She would get back to me once the store owner came into work. MTN Vincent Park, East London. Well, I am still waiting for a call from them.
If this is how LGE and MTN do business, then I am forced to stand up and take things right to the top.
If I could change the rating from 1 star to no stars, I would as this is absolutely pathetic.
Thank you for getting in touch ! Your query / concern is going to be reviewed asap by a friendly member of our Service Team who will gladly assist you.
Kind Regards.
LG Customer Care.
Thank you for getting in touch ! Your query / concern is going to be reviewed asap by a friendly member of our Service Team who will gladly assist you.
Kind Regards.
LG Customer Care.
Just a follow-up.
After all said and done, LGE got MTN to replace my handset with a new one. So far, all good and functioning just fine.
Thank you to LGE and MTN.
Just a follow-up.
After all said and done, LGE got MTN to replace my handset with a new one. So far, all good and functioning just fine.
Thank you to LGE and MTN.
It is indeed pleasing to receive complimentary remarks about our Service. I wish to take this opportunity to thank you for the time and effort to bring this to our attention.
Kind Regards.
Lg Customer Care.
It is indeed pleasing to receive complimentary remarks about our Service. I wish to take this opportunity to thank you for the time and effort to bring this to our attention.
Kind Regards.
Lg Customer Care.