LG G4's Infamous Boot-loop Strikes Again

<p>Dear Sir/Madam</p> <p> </p> <p>I would like to lodge an Urgent and extremely serious complaint. After many years of brand loyalty to Apple and specifically iPhone i was persuaded to take the plunge and try the LG range of mobile handsets.</p> <p>The LG G4 handset that i finally settled for was working pretty fine until last night. Out of the blue, It no longer boots up and simply restarts itself in an endless loop trying to restart and hangs on the LG G4 boot screen.</p> <p>I have read up and researched this issue on the many international forums and this is an issue known to LG Electronics who have since issued a statement confirming same and admitting to the issue emanating from a specific hardware fault. </p> <p> </p> <p>Upon calling LG South Africa, i was told by the call centre agent that she was not aware of this issue and that LG has a relationship with service providesrs and that i should take the handset in to my nearest MTN store. The store the handset was taken to was situated at Clearwater Mall in Roodepoort, in Gauteng. The LG rep at the store admitted that this was, in the past few weeks, an issue that many clients had been facing and they are not sure what to do as LG HAS NOT COMMUNICATED with MTN as to a repair process or plan of action.</p> <p> </p> <p>Firstly, WHY IS THIS HARDWARE FAILURE NOT COMMUNICATED TO YOUR CUSTOMERS.... OR TO THE MOBILE COMPANIES WHO SELL ON YOUR BEHALF.</p> <p>WITH MY WORK AS THE HEAD OF ONLINE COMMUNICATION FOR THE PROVINCE OF KWAZULU-NATAL & OFFICE OF THE PREMIER,I NEED MY PHONE TO BE FUNCTIONAL AND NOW I AM SITTING WITH with a very expensive paper weight. </p> <p> </p> <p>Secondly, WITH THIS KNOWN ISSUE - WHY DOESN'T LG DO THE RIGHT THING AND RECALL AND REPLACE THE MODELS THAT HAVE THIS ISSUE - UNLESS THE ENTIRE LG MOBILE PHONES ARE A PROBLEM.</p> <p> </p> <p>I reserve all of my rights herein and await a response from your organisation before i seek redress by other means.</p> <p> </p> <p>Kindly acknowledge safe receipt hereof.</p> <p> </p> <p>Regards</p> <p>Mohamed Suleman</p>