LG G4 not charging!!! Complaint not being handled

I have puchased an LG G4 from Cell C about 2 months back now it does not charge, I have sent numerous complaints to LG to which they tell me take it back to the store and then the store will send it to them, why must i do this when i can send this straight to the repair workshop instead of letting it sit at a cell c store & further more How do i take it back to the store when this was purchased online through cellc direct. I was expecting better service from this from LG!!!!<br> Instead of me sending the phone directly to your repair workshop you rather have me waste time and send it back to the store, even though you know the phone is covered by a warranty!!! Really not impressed, I have never had any issues with samsung with them you just take it to your nearest samsung repair centre and thats it! i will definetley not purchase another LG product for getting this type of service.