1 reviews | Active since Jan 2017

15 Jan 2017, 23:43

LG G4 Boot loop issue

<p>I have been a loyal LG Mobile supporter for years, had the G3 which was an excellent phone and then upgraded to a G4 which was quite impressive until 2 weeks ago when it just got stuck on the boot screen.</p> <p> </p> <p>Took it to my service provider for repairs and was quoted R3500 to fix the problem. That is not something i am willing to pay for a phone that has a 24 month warranty period with LG and for a problem that LG has already admitted to. </p> <p> </p> <p>Reading other reviews on this website I see that there are lots of people who have experienced the same roblem.</p> <p> </p> <p>Contacted LG... their only advice for me is to contact my service provider... absolutely pathetic service. </p> <p> </p> <p>I am a medical doctor and am actually dependant on my phone every day so I expect a quick response from LG South Africe with a solution to the problem ASAP either to repair the phone or to replace it outright as I am not going to accept this poor service.</p>

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Replies (3)
LG Electronics
LG Electronics's reply16 Jan 2017, 08:05
Official

Thank you for getting in touch ! Your query / concern is going to be reviewed asap by a friendly member of our Service Team who will gladly assist you.

Kind Regards.

LG Customer Care.

Best regards,

's update18 Jan 2017, 10:28
Reviewer Update

LG Customer care had a service representative (Amos Mamabolo) contact me, who again told me to contact my service provider and then promptly went on leave until 31/01/2017 with no follow up, no feed back and no one else to contact.

This service is absolutely pathetic and I expect a more competent service reprresentative to contact me.

LG Electronics
LG Electronics's reply18 Jan 2017, 10:44
Official

Thank you for getting in touch ! Your query / concern is going to be reviewed asap by a friendly member of our Service Team who will gladly assist you.

Kind Regards.

LG Customer Care.

Best regards,