WO
Whitney O

1 reviews | Active since May 2015

04 Jul 2016, 10:28

LG G4

<p>Been having the infamous boot loop issue. Have this phone less than a year and suddenly its just stuck on LG welcome screen. Phned Goodman this morning and he picked the the phone up nd jus put it down again. I phoned back and suddenly get sent thru to voicemail. LG please assist by getting a reslolution...this is an expensive phone and one expects a quality phone. Don't send me to my provider coz they are useless. GREAT DISAPPOINTMENT FROM LG. I THORT LG is OF HIGHEST QUALITY....</p>

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Replies (5)
LG Electronics
LG Electronics's reply04 Jul 2016, 10:36
Official

Thank you for getting in touch ! Your query /concern is going to be reviewed asap, by a friendly member of our Service Team who will gladly assist you.

Kind Regards.

LG Customer Care.

Best regards,

WO
Whitney O's update05 Jul 2016, 14:40
Reviewer Update

I would like to thank Amos Mamabolo for the promt responce yesterday. Thank you also to Rookaya Munshi for arranging collection of my phone today. I appreciate both of your efficiency.

I hope that this issue( the repair or replacement of my phone) will be resolved as quickly as the responce i got.

My faith in LG has partially been restored.

Lets take it all the way there, shall we....im keeping my fingers crossed.

LG Electronics
LG Electronics's reply08 Jul 2016, 07:23
Official

It is indeed pleasing to receive complimentary remarks about our service. I wish to take this opportunity to thank you for the time and effort to bring this to our attention.

Kind Regards.

LG Customer Care.

Best regards,

WO
Whitney O's update11 Jul 2016, 06:59
Reviewer Update

Got my phone back from LG this morning. Thank you for the excellent service I received regarding the repair of my phone. Thanks again to Rookaya Munshi and Amos Mamabolo for keeping me upto date and always responding to my emails.

Im so happy to have my baby back:-)

LG Electronics
LG Electronics's reply11 Jul 2016, 07:08
Official

Once again

It is indeed pleasing to receive complimentary remarks about our service. I wish to take this opportunity to thank you for the time and effort to bring this to our attention.

Kind Regards.

LG Customer Care.

Best regards,