LG Fridge is a BAD BUY.

I have an LG fridge with a built in ice maker and plumbed in water dispenser. The fridge was over 18k bought new. The fridge stopped working. The freezer section is still working. I contacted LG and was informed to contact IRS Tronics. I paid R700 call out fee for the technician to come look at the fridge. IRS Tronics would not let me give them the serial number or model of the fridge, and insisted that I pay the R700 call out fee. The technician arrived, took one look at the fridge, and said that this model has a valve that passes cold air from the freezer to the fridge, and it is not working. He didn’t open the covers or panels, didn’t check anything physically, just stated what he thought was the problem and left. I had to follow up and chase IRS Tronics for a quote, and received via WhatsApp a message stating that the required part is obsolete. So here I am with a fridge that is 12 years old, that cannot be repaired because LG Electronics doesn’t make the spare part required. It is a disgrace on behalf of LG that parts are not available for their top tier range after 12 years. It is a poor customer service that I am informed by WhatsApp, and only after me, myself phoning to query progress on my fridge. Life is not good with LG.