LG Fridge Freezer

We have the top of the range LG fridge freezer purchased from Hirschs with an extended warranty. The fridge has been set to the highest setting of 8 degrees on the fridge side. The problem is , is that the vegetables and salad stuff stored in the veggie drawer are freezing which is ridiculous. We have attempted to call LG to arrange for a technician to come and sort out the fridge and this has now been ongoing for over 4 weeks and we are no closer to resolving the issue. Calling the LG helpline is a complete waste of time. We have spoken to various people from LG and are still no closer to resolving the issue. Perhaps someone senior in the LG setup can be made aware of this issue and they can undertake to have our issue resolved.