LG Fridge

If you planning on buying Electrical Appliances refrain from purchasing anything endorsed with LG. Good electronic stuff until you have you experience problems and your warranty is still active. I bought a LG fridge last year July which just stopped working on the freezer side. I logged a call with LG and they sent through their technician after 6 days from call entry (imagine the food inside). After 6 days the technician comes and says it is fixed. I ask the technician what was wrong and he says ‘ah it was just a small thing’, in my mind i say if it is a small thing surely i too can do it so i ask the technician to take me through the steps so next time I won’t have to wait for 6 days and have food spoiled, he then changes and says “nah bafo it is actually a long process”. Fast forward to Tomorrow and the ice dispenser has no ice, everything we had bought on the day has melted down. Quick thinking we buy a chest freezer (my cost). I then log another call with LG to help me out as the fridge is still not working, LG says i have to log another call and get a new job card number as this one is closed. How is it closed without you calling the customer for satisfaction? No problem, a new ref number is created, after 5 weeks of back and forth and me living without a fridge, each consultant telling me that “i am doing my best to resolve your matter.” Nothing is being done up to a point i spoke to Amos who is the service manager who promised me on friday (03/03/2023) that “If your fridge is not repaired by Thursday (09/03/2023), i will replace your fridge and my word is bond, i will replace your fridge” It is Wednesday (08/03/2023) and i see that there is no chance they will fix in one day what took them a whole six months. I call Amos and he is no where to be found, he is not answering his 011 number, and he gets my messages but does not respond to me or the consultant trying to liaison me with him. I have made peace R22 000 has gone down the drain in 8 months exactly and LG does not care or flinch about it.

Thank you i’ll continue with SAMSUNG, LG was my wife’s choice anyway.