LG Flawed microwave oven MJ3965BIS 39L NeoChef
I bought an MJ3965BIS 39L NeoChef™ Black Microwave with Smart Inverter, Convection Oven from House and Home on 17 Aug 2018. I had it a few days, then when I use the oven it was making LOUD snapping noises, like an electrical short circuit. The turntable sometimes won't turn. I contacted LG and they said it was up to Hose and Home to solve it. House and Home changed the oven for me with no quibble. It was working fine for 3 months. The the loud snapping noises started again. I thought okay, at least the oven is working. Then the turntable 50% of the time is not working. Then new problems appear. When I preheat the oven, the heaters is not working, thusture is stuck not prehaeting the oven. Otherwise the heaters come on, but when prehating, the oven temperature is stuck at eg: 150 degrees. NOW, 8 out of 10 times, when I bake something, I get an F1 error, halfway through the baking time. Unplug the oven for 10 minutes, working fine for a while, then again F1 error. this model is FULL of duds. I had a LG Solar dome, which I gave to my daughter. LOVELY unit no problems. But my new LG microwave is NOT a pleasure to use. It will not help just to exchange this oven again. This model is flawed!!! I demand LG chaange this oven for the MA3884VC 38L SolarDOM with Charcoal Lighting Heater™. I ALWAYS buy LG. My toploader is LG. My fridge is a 700 liter LG, lovely to have. It is no use to exchange the oven for the SAME model, and after the waaranty expire, I sit with a USELESS oven. And DON'T tell me it is up to House and Home!!! LG made this oven, it is up to LG to solve this matter satisfcatorily. My invoice date: 17/08/2018 Invoice No: 066047 Dealer: House and Home (Welkom)
Date: 17/06/2018
Dealer: House and Home Welkom
Date: 17/06/2018
Dealer: House and Home Welkom
Thank you for your correspondence .I must apologize for the inconvenience caused. An employee from LG will contact you shortly.
Kind Regards.LG Customer Care.
Thank you for your correspondence .I must apologize for the inconvenience caused. An employee from LG will contact you shortly.
Kind Regards.LG Customer Care.
Thank you for your correspondence .I must apologize for the inconvenience caused. An employee from LG will contact you shortly.
Kind Regards.LG Customer Care.
Thank you for your correspondence .I must apologize for the inconvenience caused. An employee from LG will contact you shortly.
Kind Regards.LG Customer Care.
I emailed LG directly, requesting somebody from management contact me. NO RESPONSE. Looks like I will have to contact LG USA or LG JAPAN. LG South Africa is not interested in it's customers.
I emailed LG directly, requesting somebody from management contact me. NO RESPONSE. Looks like I will have to contact LG USA or LG JAPAN. LG South Africa is not interested in it's customers.
The loud banging noises when I use the oven and the continious F1 errors is a pain. Especially when it happens in the middle of a baking process. And the fact that the oven often malfunctions when preheating. More than R5000 down the drain. If LG want me to STILL tell all my friends to buy LG, they can surely resolve this matter.
The loud banging noises when I use the oven and the continious F1 errors is a pain. Especially when it happens in the middle of a baking process. And the fact that the oven often malfunctions when preheating. More than R5000 down the drain. If LG want me to STILL tell all my friends to buy LG, they can surely resolve this matter.