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Ben D

1 reviews | Active since Jan 2017

31 Jan 2017, 18:37

"LG finally acknowledges ...and it's offering a fix" WHAT A LIE

<p>Despite LG's head office acknowliing their G4 factory fault (and apparently offering to fix the problem) I have been unsuccessful in getting LG SA to help me out.</p> <p> </p> <p>My phone is still under its warranty and since October last year I have tried to contact them SIX times. <br /><br />This is exactly why we need a proper Consumer Ombud. Thanks LG!</p>

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Replies (2)
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Ben D's update31 Jan 2017, 18:49
Reviewer Update

"Dear LG Global

If you are a customer that is extremely dissatisfied with the service received from three national branches of LG (South Africa, Germany and England) is there a place where you can lodge a complaint at the global office or is your only option to say bye-bye LG?

Regards
Ben

P.S. A copy of this mail can be found at https://hellopeter.com/lg-electronics/reviews/lg-finally-acknowledges-and-it-s-offering-a-fix-what-a-lie- ********** "

LG Electronics
LG Electronics's reply01 Feb 2017, 08:50
Official

Thank you for getting in touch ! Your query / concern is going to be reviewed asap by a friendly member of our Service Team who will gladly assist you.

Kind Regards.

LG Customer Care.