1 reviews | Active since Apr 2009
LG Extended Guarantee
<p>My LG side by side fridge gave me an DH error and I reported the error at Hirsch's and they opened a job card the very same day for me.</p> <p>After TWO weeks and numerous phone calls, the technician arrived in an old vehicle that looked like it came out of world war 1!!! I was not sure whether this was the technician or an intruder!!!</p> <p>He spend a hour on the fridge and finally told me that it was fixed....... The next morning, I had the SAME error!!! I phone LG and was told that the technician had ordered the faulty part!!! WHY DID HE LY TO ME????????? And after TWO weeks with the error code in hand, he pitched without the part?????</p> <p> </p> <p>Week 3: I was informed that the technicial will be there on Tuesday the 12th of July.... so I arranged for someone to be there....... A NO SHOW!!!!!!!!!</p> <p>On Thursday the 14th of July I was told the technician will be there on Friday and I insisted on a specific time, and was tol 10 am...... 10 am and NO technician. As I had plans for the weekend, I left around 1pm. At 15:10pm the technician started phoning me as he was on his way!!!</p> <p>On Monday I phone LG and was informed that a manager will call me shortly......... </p> <p>Now it is Tuesday the 19th and still NO phone calls...... and the fridge is now giving me another error!!!!</p> <p> </p> <p>DONT EVER BUY AN EXTENDED GUARANTEE AS IT IS A COMPLETE WAIST OF MONEY!!</p>
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LG Customer Care
Best regards,
Good day
Apologies for the inconvenience caused,your query has been escalated for investigation.
An LG consultant will call shortly to advise the outcome.
Regards
LG Customer Care
Best regards,
